311 Contact Center

Welcome to Miami-Dade 311

Welcome to Miami-Dade 311 The Miami-Dade County 311 Contact Center offers convenient access to essential County and City of Miami services. Whether you need to report an issue, schedule an appointment with a County Department, or check the progress of a request you've already submitted, 311 is available to assist you. Submit a Service Request Home > Government > Departments > Communications, Information & Technology > 311 Contact Center 311 Contact Center Share: Miami-Dade County's 311 Contact Center serves as a primary channel for accessing non-emergency government services and information in English, Spanish and Haitian Creole. Residents can call 311 to obtain information about local government services, report issues, request services and ask questions. Ways to Connect The 311 service is available through multiple channels, including phone, online, mobile app, email, social media and in-person visits. It is designed to provide a single point of contact for a variety of Miami-Dade County and City of Miami services, making it easier for residents to connect with their local government. By offering various contact methods and multilingual support, Miami-Dade County aims to enhance community engagement, streamline service delivery and ensure residents have access to the resources they need in the manner they prefer. Call 311 By dialing 311 or 305-468-5900 (outside Miami-Dade County), you can receive personalized customer service in English, Spanish or Haitian Creole. The 311 Contact Center is open Monday through Friday from 7 a.m. to 7 p.m. and Saturday from 8 a.m. to 5 p.m., while closed on Sundays and holidays. Individuals with hearing or speech disabilities can connect through Florida Relay by dialing 711. 311 Direct Mobile App Download the 311 Direct mobile app to report issues, request services and ask questions on-the-go from your mobile device. Available on the App Store Available on Android Report Online: 311 Direct Report neighborhood problems, request services and more to 311 online. You can either remain anonymous or include your contact information for follow-up. Email 311 Email [email protected] with as much information as possible and 311 will respond with a service request number or provide an answer to your question. Visit a 311 Service Center Visit one of the three 311 Service Centers in north, south or west Miami-Dade County, and a 311 specialist will provide in-person assistance. Engage on Social Media Follow the 311 Contact Center on Facebook and X (formerly known as Twitter) to stay connected. Reach out and ask questions, address concerns and provide feedback through your preferred social media network. Additionally, visit 311's official YouTube playlist to explore a wide range of informational videos that inform, engage and empower our community by providing valuable information, resources and insights about non-emergency government services. Facebook Join the 311 Facebook community to stay connected with Miami-Dade County. X (formerly Twitter) Join the conversation on X, formerly known as Twitter, to engage via social media. YouTube Watch informative videos featured on 311's official YouTube playlist. Frequently Asked Questions Residents can call 311 to report issues such as potholes, overgrown medians and missed garbage service. 311 also accepts and processes service requests for Miami-Dade County and the City of Miami such as bulky waste pickup, mosquito inspections and illegal dumping. How else can 311 be reached by phone? The 311 Center can also be reached by dialing 305-468-5900. Individuals with a hearing or speech disability can call Florida Relay at 711 Some cable companies such as U-verse and Comcast have not activated direct dialing to 311 Some mobile phone carriers do not recognize 311 What kind of information does 311 provide? Anything you want to know about local government services. A few examples include: Who is my County Commissioner? Where is the closest bus stop near my house? What items can I place in a bulky trash pile? Where can I get a Transit Easy Card? Where is the nearest Trash and Recycling Center and when is it open? When is the next election? How do I get Homestead Exemption? What type of services can the public get through 311? Examples of service requests include: Replace a damaged garbage or recycling cart Request an inspection for mosquito breeding at your property Ask for a pothole to be repaired Trip planning services from Miami-Dade Transit Report a neighborhood code violation such as overgrown lots or junk and trash piles Report an issue with a traffic sign or traffic signal Communications, Information and Technology Jorge OlazabalDirector Stephen P. Clark Center111 NW 1st Street, Miami, FL 33128305-596-8200 Contact UsRequest Public Records