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MyNCUIBenefits Account Help for Individuals

HA
Harvey WaldenCommunity Member
18 hours ago

MyNCUIBenefits Account Help for Individuals

MyNCUIBenefits Account Help for Individuals How to Create Your MyNCUIBenefits Account Create a MyNCUIBenefits Account to: File a claim for unemployment. Complete your weekly certification. Check your claim status. What You Need to Create an Account A personal email address. Your Social Security number. If you are not a U.S. citizen, you will need your Alien Number and expiration date. Steps to Create Your MyNCUIBenefits Account Click on the Create an Online Account link. Select I am an Individual/Claimant, requiring DES unemployment insurance claim services. Click I’m not a robot and then click Next. Enter your Social Security number and click Next. On the ‘User Account Creation’ page: Create a Username (Remember: you will need this to sign in. Click on the ? for username requirements). Enter a valid email address twice. Enter your contact phone number. Create a Password (Must be at least 8 characters and include an uppercase letter, lowercase letter, number 1-9 and special character). Select Create Account. Check your email. To finish setting up your account we will send you a confirmation email with a link. You must click the link to finish creating your account. DES has security measures in place to help prevent fraud and protect your information. Identity verification and Multi-Factor Authentication, or MFA, are two ways that DES asks you to verify your identity. Download instructions to create your MyNCUIBenefits account: How to Create Your MyNCUIBenefits Account for Unemployment Insurance Benefits (English) Cómo crear su cuenta en línea para los Beneficios del Seguro de Desempleo (Spanish) How do I sign in to my MyNCUIBenefits account? Once you create your account you can start your claim. To do this: Click MyNCUIBenefits Sign In at the top right corner of des.nc.gov. Enter your username and password to open your online account. You may be asked to verify your identity using Multi-Factor Authentication. DES will send a one-time passcode to the email address on your account. You must enter the one-time passcode and your password to sign in. I am trying to set up a MyNCUIBenefits account, but it says that I already have one. Do you remember your username? Yes – Enter the username in the Sign In page and click Forgot Password. Check your email for a link to reset your password. No – Click Forgot Username and enter your email address. Check your email for your username. How do I reset my password? Go to the Sign in page, enter your Username, and click Forgot Password. Check your email for a link to reset your password. What if my account is locked? Your account will automatically be unlocked after 30 minutes, and you can try to sign in again or reset the password yourself. How do I change my Account Settings? You need to sign in to your MyNCUIBenefits account and select Account Settings on the top left of the screen to change your account settings. Can my account become locked after I try to login several times with an incorrect password? Yes. You can try three times to log in to your online account. After three failed attempts to log in, your account will be locked for 30 minutes. Please sign in again after 30 minutes to access your account. If you need to reset your password, enter your username on the Sign In page and click Forgot Password. Check your email for a link to reset your password. Will I be automatically signed out if I am not actively on the website? Yes. The system will sign you out if you do not show any activity on your account for 60 minutes (1 hour). You will need to sign back in if you wish to continue in your online account. My browser shows that the system is down from 11:00 p.m. to 3:00 a.m., but it's currently outside of those hours. How do I access my account?  If you are seeing this message outside of the hours listed on this message, please try clearing your browser’s history, cookies and cache. Then, try again. If you do not know how to clear your browser’s history, cookies and cache, you can find answers by following the links to the most frequently used browsers. Google Chrome Support Internet Explorer Support Apple Safari (Mac) Support Apple Safari (iPhone) Support Android Support What is identity verification, and what do I need to do? When you apply for unemployment benefits, identity verification may be needed to make sure you are who you claim to be. It is an important security measure to help protect your identity and prevent fraud. There are two main ways to verify your identity: Online through ID.me. You can create an account with ID.me and will have the option to complete either: Self-service online steps Video call In-person with USPS. You can take required paperwork to a participating U.S. post office. Learn More About Options to Verify Your Identity How do I sign up for SMS/text message notifications? DES now offers an SMS/text message feature. When you opt in, you will get texts to your cell phone to notify you if: DES needs more information to process your claim. A weekly certification is due or past due. You have an upcoming appointment. You have an upcoming appeal hearing. New documents have been added to your MyNCUIBenefits account. To opt in to this feature, follow the steps below. Once you save those changes in your online account, you will begin receiving text messages immediately from DES. Sign in to your MyNCUIBenefits account. Go to My Profile and select Change Contact Information. Find the Preferred Contact Method drop-down menu. Choose Text. Click the checkbox beside I wish to receive text…. Enter a valid cell phone number in the Cell Phone section. Reenter the same valid cell phone number in the Reenter Cell Phone Section. Save the changes. Need more help with your MyNCUIBenefits account? For other account issues, please call the UI Support Center at 888-737-0259. For free translation assistance, call 888-737-0259. Press 2 for Spanish. Press 3 for all other languages.

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Choose I am a Business/Agent/Third-Party user, requiring DES claim/tax services for businesses. 3. Click I’m not a robot and then click Next. 4. Enter your Employer or Agent ID Number (ID Number) two times. 5. Enter the six-digit PIN for your Employer/Agent ID Number. 6. If you do not have a PIN, call 866-278-3822 for assistance. 7. Create your sign-in username and password. 8. Add your valid email address. 9. Check your email for instructions on how to activate your NCSUITS account. In the email, click on the link and use the username and password you created in Step 7 to sign in to your NCSUITS account. Steps to Create Your NCSUITS Account Without an ID Number 1. Click on Create an Online Account. 2. Choose I am a Business/Agent/Third-Party user, requiring DES claim/tax services for businesses. 3. Click I’m not a robot. Then, click Next. 4. Check either I am an Agent/Third-Party Administrator working on behalf of an employer and do not have an ID Number OR I am an Employer that does not have an Employer ID Number. 5. Fill in all required fields on the next screen. 6. Check your email for instructions on how to activate your NCSUITS account. 7. Follow the steps to get your ID number. What if I have an Employer ID, but I don’t have the six-digit PIN? Contact the UI Employer Support Center at 866-278-3822 for PIN assistance. What happens if I enter the wrong password when I sign in? You will see a message that says your login information is incorrect. Click on Forgot Password. You can then reset your password. How do I change my Account Settings? Sign in to your NCSUITS account, select Account Settings in the top left. How will I activate my account? After you create your NCSUITS account, you will get an email with a link to activate your account. NOTE: The email link is valid for only one hour. What if I wait longer than one hour to activate the account? You will first see an error message. You will then get an email with a new link to activate your account. Who do I contact if I need help setting up my account, or if I've locked myself out? Please contact the UI Employer Support Center at 866-278-3822. Can my account become locked after too many tries to sign in with the wrong password? Yes. You get five tries to sign in with the right password. How do I close or inactivate my account? 1. Sign in to your NCSUITS account. 2. Select Account Maintenance under the Your Options menu. 3. Under Employer Account, click on Inactivate Account. 4. Choose the primary contact. 5. Provide a Reason for Inactivation. 6. Follow the prompts. Who will be assigned as the administrator for the account when I change my sign in information? The first user who creates a new sign in will be the account administrator. If I am the administrator, can I select additional administrators for the account? 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Check I am an Agent/Third-Party Administrator working on behalf of an employer and do not have an ID Number. 5. Fill in all required fields on the next screen. 6. Check your email for instructions on how to activate your NCSUITS account. 7. Follow the steps to get your ID number. NOTE: If you’re an agent, only apply for an Agent Account Number if you report tax and wage data or file claims data for employers. How do I respond to a claim or Request for Separation Information? 1. Sign in to your NCSUITS account. 2. Locate Claim Services. select Click Here. 3. Click on Respond to Request for Separation Information. 4. Click on Social Security number. 5. Enter the claimant’s original start date, end date, and separation pay (if any was paid). 6. Click Save at the bottom. 7. Go back to the claim and click on Additional Information. 8. On the left side of the page, click on the circle and click Continue. 9. 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I’m having trouble and used the Inquiry feature in NCSUITS. Are there other ways to get help? Questions are answered in the order in which they are received. Many questions can be answered by checking DES’s NCSUITS FAQs or the instruction videos webpage.

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