HAHarvey Walden
18 hours agoNCSUITS Account Help for Employers
Your NCSUITS account gives employers and agents the ability to file wage reports, make payments, manage your UI tax information, access the claims system, manage SIDES information, and respond to unemployment claims. Use this page to:
Learn about creating and signing into your NCSUITS account.
Manage your unemployment tax information.
Respond to unemployment claims.
What You Need to Create Your NCSUITS Account
Employer or Agent ID Number: This is the same number employers and agents used in the previous system, but now there are three-to-four zeros in front of that original ID number. You can get an ID Number when you create your NCSUITS account (see below). NOTE: If you’re an agent, you only need to apply for an Agent Account Number if you report tax and wage data or file claims data for employers.
Steps to Create Your NCSUITS Account if You Have an ID Number
1. Click on Create an Online Account.
2. Choose I am a Business/Agent/Third-Party user, requiring DES claim/tax services for businesses.
3. Click I’m not a robot and then click Next.
4. Enter your Employer or Agent ID Number (ID Number) two times.
5. Enter the six-digit PIN for your Employer/Agent ID Number.
6. If you do not have a PIN, call 866-278-3822 for assistance.
7. Create your sign-in username and password.
8. Add your valid email address.
9. Check your email for instructions on how to activate your NCSUITS account. In the email, click on the link and use the username and password you created in Step 7 to sign in to your NCSUITS account.
Steps to Create Your NCSUITS Account Without an ID Number
1. Click on Create an Online Account.
2. Choose I am a Business/Agent/Third-Party user, requiring DES claim/tax services for businesses.
3. Click I’m not a robot. Then, click Next.
4. Check either I am an Agent/Third-Party Administrator working on behalf of an employer and do not have an ID Number OR I am an Employer that does not have an Employer ID Number.
5. Fill in all required fields on the next screen.
6. Check your email for instructions on how to activate your NCSUITS account.
7. Follow the steps to get your ID number.
What if I have an Employer ID, but I don’t have the six-digit PIN?
Contact the UI Employer Support Center at 866-278-3822 for PIN assistance.
What happens if I enter the wrong password when I sign in?
You will see a message that says your login information is incorrect. Click on Forgot Password. You can then reset your password.
How do I change my Account Settings?
Sign in to your NCSUITS account, select Account Settings in the top left.
How will I activate my account?
After you create your NCSUITS account, you will get an email with a link to activate your account. NOTE: The email link is valid for only one hour.
What if I wait longer than one hour to activate the account?
You will first see an error message. You will then get an email with a new link to activate your account.
Who do I contact if I need help setting up my account, or if I've locked myself out?
Please contact the UI Employer Support Center at 866-278-3822.
Can my account become locked after too many tries to sign in with the wrong password?
Yes. You get five tries to sign in with the right password.
How do I close or inactivate my account?
1. Sign in to your NCSUITS account.
2. Select Account Maintenance under the Your Options menu.
3. Under Employer Account, click on Inactivate Account.
4. Choose the primary contact.
5. Provide a Reason for Inactivation.
6. Follow the prompts.
Who will be assigned as the administrator for the account when I change my sign in information?
The first user who creates a new sign in will be the account administrator.
If I am the administrator, can I select additional administrators for the account?
Yes. The business administrator can select additional people to be administrators by going to the Business Approval screen and filling in the information under User Details.
Can an agent create a new user account?
Yes. You will need to select the service type that applies to you. You can submit information for either tax or claims purposes: not both. The account administrator edits or deletes users (including agents).
How does an agent apply for an Agent Account Number?
An agent must create an online account to get an agent account number. This is only needed for agents who have a Power of Attorney on file with DES. You also only need to apply for this number if you report tax and wage data or file claims data for employers.
1. Click on Create an Online Account.
2. Choose I am a Business/Agent/Third-Party user, requiring DES claim/tax services for businesses.
3. Click I’m not a robot. Then, click Next.
4. Check I am an Agent/Third-Party Administrator working on behalf of an employer and do not have an ID Number.
5. Fill in all required fields on the next screen.
6. Check your email for instructions on how to activate your NCSUITS account.
7. Follow the steps to get your ID number.
NOTE: If you’re an agent, only apply for an Agent Account Number if you report tax and wage data or file claims data for employers.
How do I respond to a claim or Request for Separation Information?
1. Sign in to your NCSUITS account.
2. Locate Claim Services. select Click Here.
3. Click on Respond to Request for Separation Information.
4. Click on Social Security number.
5. Enter the claimant’s original start date, end date, and separation pay (if any was paid).
6. Click Save at the bottom.
7. Go back to the claim and click on Additional Information.
8. On the left side of the page, click on the circle and click Continue.
9. Read the page, scroll down and click on the box saying you have read and understand.
10. Click Next.
11. If your company is not a Temporary Agency, click No, then click Next.
12. Read the page. Then click on the box saying you have read and understand. Then click Next.
13. Answer the separation question.
14. Click Next to go to the next page, then click Next.
15. If you need to make a change to an answer, click on the question. If there are no changes, click Submit.
What happens if I do not respond to the Request for Separation Information within 10 days?
An employer has 10 days to respond to the Request for Separation Information notice. If you do not respond within 10 days explaining why the employee does not meet the qualifications for unemployment benefits, the person’s unemployment application may be approved. DES mails a determination to employers about DES’s decision, and the employer can appeal if they believe it is incorrect.
I’m having trouble and used the Inquiry feature in NCSUITS. Are there other ways to get help?
Questions are answered in the order in which they are received. Many questions can be answered by checking DES’s NCSUITS FAQs or the instruction videos webpage.
