Your Water and Sewer Account - Manage Your Water & Sewer Account

Your Water and Sewer Account - Manage Your Water & Sewer Account Important Message For the convenience of Miami-Dade Water and Sewer Department (WASD) customers, credit cards are a permitted method to pay your retail water and sewer bill. As of April 29, a new fee structure will become effective for customers who use credit cards. ACI Worldwide is the independent service provider that processes credit card transactions on behalf of the department. Residential customers are charged a $3.95 service fee per credit card transaction, with a cap of $5,000 per transaction. However, users of High-Cost Credit Cards, which may include cards that offer points or are rewards program credit cards, as well as commercial company credit cards will instead be charged a fee of 2.95 percent of the payment amount, with a cap of $5,000 per transaction. You will be notified of the amount of this fee before completing the transaction so you can opt to use a different form of payment. The total amount you are requesting to pay, plus the service fee, will be reflected on your credit card statement. Account Services available online include: Pay your bill, Enroll multiple active accounts under one user name, Stop, transfer and reconnect water service, Enroll in paperless billing, Request a pool credit, Request an underground leak adjustment, Ask for a high water bill investigation, Request a payment extension. Account Features include: View account details, View contact information, Receive messages from the utility, Monitor your water and sewer consumption, Access your paperless billing statements, View your payment history. Water Service: Customers can start water service to home or business by submitting an online request, by telephone or visiting a service center. Customers moving out of Miami-Dade's water service area can request to stop water service online, by telephone or in person. Customers moving from one property to another within the Water and Sewer Department's service area can request to transfer water service. Information about re-connecting to receive water service is available. Billing Adjustments: Customers may receive an adjustment to their bill in cases of: A high bill due to a leak that was concealed underground or behind a wall, A once-a-year pool credit for a swimming pool that is emptied and refilled, An act of vandalism resulting in a high bill (customer must have reported the incident to the police and must verify repairs made to damaged water and sewer fixtures), An over or underestimated reading, An incorrect meter reading. High Water Bill Investigation: The Department routinely investigates the occurrence of a high water bill. The investigation consists of an examination of the water meter and meter box to ensure there are no leaks, and a visual inspection of the exterior of your property to determine the possible causes of the higher consumption. This investigation will be completed at no cost if you have an unusually high bill or your water consumption has increased 50 percent or greater than your average quarterly water consumption. Requests can be made by logging in or creating your miamidade.gov account, emailing, or calling Customer Service at 305-665-7477. Past Due Account & Payment Extensions: Bills are typically sent to customers on a quarterly basis, and are considered past due if payment is not received within 21 days from the billing date. After the 21st day, a 10 percent late fee will be assessed and applied to the account. If payment is not received and an extension is not requested by the bill due date, a final notice will be mailed. If payment is not received within 14 days of the final notice, then the service may become eligible for disconnection. If the service is disconnected and remains unpaid for an additional 7 days, the account will be closed and any available deposits applied to the balance. Requests for an extension of time to pay can be made anytime through your Water and Sewer account login. Note: Two occurrences of returned checks within a year will restrict payment methods to cash, cashier's check or money order for one year and a deposit may also be applied. Automatic Deposit Refund: Customers in good standing will automatically receive a credit to their account for the full deposit amount after 2 years of good payment history or at termination of service. About Us: The department provides water and wastewater services directly to more than 400,000 retail customers and indirectly through wholesale (municipal) utilities. These services include water supply, transmission, treatment, distribution, conservation, wastewater collection, treatment, disposal and water reclamation. Customers can pay their water bill online, through the mail or at any of the three customer service centers or a number of private payment centers located throughout Miami-Dade County.