Joe Tumolo: Phone Calls Build Stronger Donor & Client Ties

Joe Tumolo, CAP®, CEO of PG Partner, champions the telephone as a powerful tool for forging stronger connections with donors and clients. He likens the approach to a casual conversation at a San Marco coffee shop, emphasizing personal outreach.

Tumolo makes more than 125 donor calls each week. His strategy includes thanking supporters, collecting feedback through surveys, and identifying engagement opportunities. This consistent method aims to build genuine rapport beyond transactional interactions, crucial for sustained support and client loyalty, whether residents are longtime Jacksonville locals or newcomers exploring Riverside.

Tumolo believes that while technology offers convenience, it can also create distance. Re-emphasizing phone calls helps organizations cut through digital noise and create meaningful interactions. This personal touch proves particularly impactful in planned giving, where trust and long-term relationships are vital, mirroring the enduring nature of the St. Johns Riverfront.

Tumolo's insights show that dedicating time to individual conversations yields significant returns. The practice focuses on expressing appreciation and understanding the motivations of those who contribute to an organization's mission or choose its services.