Open/Close Utility Account
Open/Close Utility Account
Open/Close Utility Account The City of Hollywood offers online utility account services to provide a more convenient and efficient experience for residents and businesses. Please review the information below before selecting an option. Before you begin, please confirm your property is served by the City of Hollywood Department of Public Utilities by calling Customer Service at 954-921-3938. Some properties within the City are served by Broward County or the Town of Davie. In some cases, water and sewer services may be provided by different utility providers. Opening a Utility Account To open a new utility account, please submit the Utility Service Application online. Before You Begin Please have the following available: - Executed lease agreement (if renting) or closing documents (if the property was recently purchased). - The lease agreement must have been executed within 90 days prior to the date of submission. Future lease start dates must be supported by an addendum. - Government-issued photo ID with signature (driver's license, passport, or state-issued ID). - Desired service start date. - Acknowledgment of the required utility deposit (the deposit amount depends on the property type). What to Expect - Submit your application online before your requested service start date. - Customer Service will review your application and contact you if additional information is needed. - Per City Ordinance, all new customers are required to pay a utility deposit, which will appear on the first utility bill. - Once your account has been established, Customer Service will email you your new account information. Closing a Utility Account To close your utility account, please submit the Utility Account Closure Application online. Before You Begin Please have the following available: - Utility account number. - Government-issued photo ID. - Forwarding address for your final bill. - Requested service termination date (today or within the next three (3) business days). - Please note that service termination requests cannot be backdated. What to Expect - Customer Service will review your request. - Final utility charges will be calculated through the requested service termination date. - If applicable, any remaining deposit balance will be processed after the final bill has been completed. - You will receive confirmation once your request has been processed. Need Assistance? If you have questions about deposits, final bills, service timing, or account requirements, please contact Customer Service at 954-921-3938. We are committed to providing responsive and reliable service to our residents and businesses.
