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Standard Forward Mail & Change of Address
Moving or Relocating If you're moving, submit a permanent change of address request so your USPS mail is properly rerouted to your new address. If you're only relocating for 15 days up to 1 year (like going to school or staying with family or friends), submit a temporary change of address request. Getting Started Plan ahead. Although mail forwarding may begin within 3 business days of your submitted request, it's best to allow up to 2 weeks. Mail will be forwarded to your new address as it comes, piece by piece. What Mail Is Forwarded First-Class mail and periodicals (newsletters and magazines) are forwarded for free. Priority Mail Express, Priority Mail, and USPS Ground Advantage items are forwarded for free. Media Mail items are forwarded, but you must pay the cost for shipping from your local Post Office location to your new address. USPS Marketing Mail is not forwarded. Your change of address order only changes your mailing address with the Post Office. You must still update government agencies (like for your benefits, driver's license, and voter registration) and companies (like banks, insurance, online stores, etc.). Where to Go to Change Your Address Choose to change your address in a few simple steps online or visit your local Post Office location. You must submit your change of address request in person at a Post Office location if you're moving outside the United States, submitting a change of request for someone else, or unable to verify your identity online. How to Change Your Address Online Go to the Official USPS Change of Address website. Choose an option for either an "Individual," "Family" (where everyone has the same last name), or "Business" move, and complete the form. Verify your identity by opting in online to receive a verification code or link on your mobile phone. Pay the $1.25 identity verification fee. The billing address on your credit card must match either your old or new address. If your online identity verification succeeds: USPS will email you a confirmation code. Use this code if you need to modify or cancel your request. You'll get a Move Validation letter to the address you're moving from (your "old" address). About 5 business days before your change of address start date, you'll get a Customer Notification Letter (with your confirmation code) to your "new" address. You'll also get a welcome kit with coupons from USPS partners. Mail will be rerouted to your new address piece by piece. If you can't verify your identity online: USPS will send you an email with instructions and a barcode. Bring the email along with acceptable photo ID to a local Post Office location. How to Change Your Address at the Post Office Visit your local Post Office location with acceptable photo ID and any other required documents. Request a free Mover's Guide packet. Fill out the PS Form 3575 found inside the packet, and give it to the retail associate. They will use your photo ID to verify your identity, then process your change of address request. If You're Unable to Verify Your Identity To submit a change of address, you must verify your identity. If you can't verify your identity online, go to a Post Office location with acceptable ID. If you can't verify your identity at a Post Office location, you will not be able to complete a change of address with USPS. If you can't submit a change of address with USPS, your only option is to directly contact everyone who might send you mail—people, companies, and government agencies—and give them your new address. Change of Address Requests for Special Situations Submitting a Change of Address Request for Someone Else: If you're changing an address for someone else (as their "Authorized Agent"), you'll need to go in-person to a Post Office location and bring acceptable ID and additional documents (depending on who you're changing the address for): A child under the age of 18 requires their birth certificate. A person who is unable to act for themselves requires Power of Attorney. Stop or Forward Mail for the Deceased: To submit a change of address request for someone who is deceased, you must go in-person to a Post Office location with documents showing you're the executor or administrator authorized to manage their mail. (Having their death certificate is not enough.) International Moves: If you're going to move outside the United States, before you leave the U.S., you must go to a Post Office location to verify your identity and submit your change of address request in person. Businesses: If you are submitting a business change of address request in-person at a Post Office location, you must have documentation, like a notarized letter, power of attorney, or letter on company letterhead (signed by someone in a leadership role) that shows you're an "Authorized Agent" who can submit a change of address request for the business. U.S. Military Moves: For U.S. military moves, first work with your command; your AMPS relocation info will automatically be shared with USPS. If you still need to submit a change of request with USPS, you can do so either in person or online. For online requests, if you are moving from a military address, your email address must end in .gov, .mil, or .edu. Important note: If you need to verify your identity in person, you can only do so at Post Office locations in the 50 states and Puerto Rico. If you are outside of the U.S., you cannot verify your identity in-person and won't be able to submit a change of address with USPS. Related Mail Services USPS Hold Mail Service: If you'll be away for 3–30 days, you can "pause" all mail delivery to your address with USPS Hold Mail service. Your local Post Office will hold all mail to your address until you return. Your mail carrier will deliver all your held mail on the last day of your hold, or you can pick up your mail at the Post Office. Extended Mail Forwarding: Standard mail forwarding lasts 12 months. You can pay to extend mail forwarding for 6, 12, or 18 more months (18 months is the maximum). To purchase Extended Mail Forwarding, you can add it when you first submit your change of address request or if you later edit your request. (USPS will also send you a reminder email when you have 1 month left in your mail forwarding.) Important: You can't cancel or request a refund for Extended Mail Forwarding. Note: When your mail forwarding period ends, USPS will return your mail to the sender for 6 months with a label that has your new address. Premium Forwarding Services: In addition to regular mail forwarding, USPS offers paid Premium Forwarding Service options. For a fee, customers can have their mail packed up and sent to them: For residential customers, in a weekly Priority Mail shipment; for businesses, in daily, weekly, or monthly Priority Mail or Priority Mail Express shipments.
Recent Community News
Yoga by the Bay Every Monday & Thursday
Join us every Monday and Thursday for a relaxing outdoor yoga session by the bay. Classes are donation-based (suggested $15) and open to all levels.What to Bring: Please bring a yoga mat, water bottle, and towel.Guided by yoga instructor: @papa_guru
FIU Men's Basketball 2025-26 Schedule Released
FIU MTE
FIU Men's Basketball 2025-26 Schedule Released
FIU MTE
FIU Men's Basketball 2025-26 Schedule Released
FIU MTE
FIU Men's Basketball 2025-26 Schedule Released
FIU MTE
FIU Men's Basketball 2025-26 Schedule Released
FIU MTE
FIU Men's Basketball 2025-26 Schedule Released
FIU MTE
Send Mail & Packages | USPS
Send Mail & Packages - USPS Convenient Domestic Shipping Want to save time and ship from home? Use Click-N-Ship® to: Pay for postage and print a shipping label from your printer. No printer? See ways to get labels without a printer using USPS Label Broker® or USPS Label Delivery service. Schedule USPS® Package Pickup from your home or office. Bonus: Get access to lower Commercial Rates for shipping labels. Find a Location - Search for Post Offices and other locations to buy stamps, ship packages, apply for passports, and more. Calculate a Price - Determine how much postage or how many stamps you need for your letter or package based on size, weight, and destination. Look Up a ZIP Code™ - Find a ZIP Code™ by street address or city and state to make sure your mail arrives at the right place. Shipping & Mailing with USPS Postmarks - If you want to ensure that your mail receives a postmark on the day you mail it, ask a retail associate at a Post Office retail counter to hand-cancel it for free. Buy Stamps - Browse collection of postage stamps. Find stamps by theme, color, season, mail service, and more. Schedule a Pickup - Get a free Package Pickup during your regular mail delivery or pay a fee for a pickup at a time that works for you. Send Letters & Cards - Learn how to choose the best envelope or card size, follow Postal addressing standards, and get stamps for your mail. Prepare Your Package - Get tips on how to pack your box, choose a mail service, and add enough postage so your package arrives on time. Ship to Military - Sending APO, FPO, or DPO mail? No matter where your loved one is stationed, you'll pay domestic prices for military and diplomatic mail. Add Insurance & Extra Services - Many domestic and international services include free insurance and USPS Tracking®. You can get additional coverage and extra services like Certified Mail® for peace of mind. Create Custom Mail, Cards, & Envelopes - Personalize cards and envelopes with your own photos or use third-party vendor templates to help you create a unique design. Purchase Money Orders - Sending money orders at any Post Office is easy to do. Pay with a debit card, cash, or traveler's check. Money orders are safe, cost-effective, and never expire. Domestic Mail & Shipping Services: Priority Mail Express® - 1–3 Days - $$$ - Packages Priority Mail® - 2–3 Days - $$ - Packages USPS Ground Advantage® - 2–5 Days - $ - Packages Media Mail® - 2–8 Days - $ - Packages First-Class Mail® - 1–5 Days - $ - Mail
Receive Mail & Packages
Receive Mail & Packages Enter a USPS Tracking® number in the search box to check the status of a package. Track Your Package - Enter up to 35 Tracking Numbers Going out of town or want to change where your mail is delivered? Learn about all the ways to handle your incoming USPS® mail and packages and choose the best option. Get Informed Delivery Now both business and personal accounts can preview images* of mail and manage incoming packages on one dashboard without entering tracking numbers. From the Informed Delivery® dashboard, you can also sign up for text or email notifications, schedule delivery alerts, request Redelivery, enter USPS Delivery Instructions®, and more. USPS Electronic Signature Online Informed Delivery for personal accounts includes USPS Electronic Signature Online® (USPS eSOL®), a feature that allows you to digitally sign for incoming packages that require a signature including Priority Mail Express®, Signature Confirmation™, and those insured for $500 or more. USPS carriers will leave your packages in your mailbox or at your preferred delivery location if they are too large to fit in your mailbox. *NOTE: Black and white (grayscale) images show the front of the outside of letter-sized envelopes and mailpieces that are processed through USPS® automated equipment. Take Charge of Your Deliveries The Informed Delivery® Mobile app has features designed to enhance your experience. Simple Ways to Manage Your Mail Standard Forward Mail & Change of Address USPS is taking steps to increase security, combat identity theft, and further protect customers' information. When you submit a change of address request online, you need to take additional steps to verify your identity: Opt in online to receive a verification code or link on your mobile phone OR go to a Post Office™ location with an acceptable photo ID to complete the identity verification process in person. Pay the $1.25 identity verification fee. After your change of address request is approved, you'll get confirmation as well as instant access to valuable coupons provided by third-party retailers in your area. Your change of address request lasts for 12 months, but you can pay to extend it for 6, 12, or 18 more months. Premium Forwarding Mail Taking a long vacation or an out-of-town assignment? For a weekly fee, you can have most mail sent to you each week with our Premium Forwarding Service Residential®. The temporary service is available for periods as short as 2 weeks and up to 1 year. USPS Package Intercept With USPS Package Intercept® service, the sender (or authorized representative) can redirect domestic packages, letters, and flats with a tracking or extra services barcode as long as the items have not yet been delivered or released for delivery. Retail Senders can request to have a shipment redirected back to your address or to a Post Office location as Hold For Pickup. Commercial Senders through Business Customer Gateway can request to have a shipment redirected back to your address, to a new delivery address, or to a Post Office location as Hold For Pickup. Reserve a PO Box Want to separate home and business mail or keep your address private? Reserving a PO Box™ is a great way to get your mail when and where you want it. PO Boxes are available in a range of costs and sizes. Just find one online near you, complete the application, pay with a credit card, and bring the printed form, your emailed receipt, and two IDs to the Post Office. USPS Hold Mail If you're going out of town for a while, you can submit a USPS Hold Mail® request online and we'll keep your mail safely at your local Post Office until you return. You can schedule the service for a minimum of 3 days and a maximum of 30 days in advance of your date or by 2 AM CST (Mon.–Sat.) on the start date. For enhanced security, USPS now requires you to create or sign in to your USPS.com account to verify your identity and current address before submitting a new online USPS Hold Mail request. Hold For Pickup Whether you're shipping from a retail store or printing your own shipping label with postage, you can always elect to Hold For Pickup. Hold For Pickup allows the recipient to collect a package at the local Post Office. Schedule Redelivery Service If we missed you when we tried to deliver your package or mail, you can get it redelivered by making a request online. Use the tracking barcode for your item and schedule Redelivery on a day that's more convenient for you. In select markets, recipients can also schedule Redelivery to a USPS® Smart Locker. If you have your tracking number, you can also schedule Redelivery via USPS Tracking®. USPS Delivery Instructions If your package doesn't fit in your mailbox and you won't be home to receive it, you can provide USPS Delivery Instructions online and authorize your carrier to leave it in a specified location. Just track your package and select "Delivery Instructions." You can request that your package be left with a neighbor or held at a Post Office for pickup. For the cost of additional postage, you can have your package sent to a different domestic address. You can also change your shipping service option, upgrading to Priority Mail Express® service or Priority Mail® service, as well as add insurance and extra services. Service is only available for packages sent domestically. Not available for packages sent to APO/FPO/DPO addresses. Other restrictions may apply.
Receive Mail & Packages
Receive Mail & Packages Enter a USPS Tracking® number in the search box to check the status of a package. Track Your Package - Enter up to 35 Tracking Numbers Going out of town or want to change where your mail is delivered? Learn about all the ways to handle your incoming USPS® mail and packages and choose the best option. Get Informed Delivery Now both business and personal accounts can preview images* of mail and manage incoming packages on one dashboard without entering tracking numbers. From the Informed Delivery® dashboard, you can also sign up for text or email notifications, schedule delivery alerts, request Redelivery, enter USPS Delivery Instructions®, and more. USPS Electronic Signature Online Informed Delivery for personal accounts includes USPS Electronic Signature Online® (USPS eSOL®), a feature that allows you to digitally sign for incoming packages that require a signature including Priority Mail Express®, Signature Confirmation™, and those insured for $500 or more. USPS carriers will leave your packages in your mailbox or at your preferred delivery location if they are too large to fit in your mailbox. *NOTE: Black and white (grayscale) images show the front of the outside of letter-sized envelopes and mailpieces that are processed through USPS® automated equipment. Take Charge of Your Deliveries The Informed Delivery® Mobile app has features designed to enhance your experience. Simple Ways to Manage Your Mail Standard Forward Mail & Change of Address USPS is taking steps to increase security, combat identity theft, and further protect customers' information. When you submit a change of address request online, you need to take additional steps to verify your identity: Opt in online to receive a verification code or link on your mobile phone OR go to a Post Office™ location with an acceptable photo ID to complete the identity verification process in person. Pay the $1.25 identity verification fee. After your change of address request is approved, you'll get confirmation as well as instant access to valuable coupons provided by third-party retailers in your area. Your change of address request lasts for 12 months, but you can pay to extend it for 6, 12, or 18 more months. Premium Forwarding Mail Taking a long vacation or an out-of-town assignment? For a weekly fee, you can have most mail sent to you each week with our Premium Forwarding Service Residential®. The temporary service is available for periods as short as 2 weeks and up to 1 year. USPS Package Intercept With USPS Package Intercept® service, the sender (or authorized representative) can redirect domestic packages, letters, and flats with a tracking or extra services barcode as long as the items have not yet been delivered or released for delivery. Retail Senders can request to have a shipment redirected back to your address or to a Post Office location as Hold For Pickup. Commercial Senders through Business Customer Gateway can request to have a shipment redirected back to your address, to a new delivery address, or to a Post Office location as Hold For Pickup. Reserve a PO Box Want to separate home and business mail or keep your address private? Reserving a PO Box™ is a great way to get your mail when and where you want it. PO Boxes are available in a range of costs and sizes. Just find one online near you, complete the application, pay with a credit card, and bring the printed form, your emailed receipt, and two IDs to the Post Office. USPS Hold Mail If you're going out of town for a while, you can submit a USPS Hold Mail® request online and we'll keep your mail safely at your local Post Office until you return. You can schedule the service for a minimum of 3 days and a maximum of 30 days in advance of your date or by 2 AM CST (Mon.–Sat.) on the start date. For enhanced security, USPS now requires you to create or sign in to your USPS.com account to verify your identity and current address before submitting a new online USPS Hold Mail request. Hold For Pickup Whether you're shipping from a retail store or printing your own shipping label with postage, you can always elect to Hold For Pickup. Hold For Pickup allows the recipient to collect a package at the local Post Office. Schedule Redelivery Service If we missed you when we tried to deliver your package or mail, you can get it redelivered by making a request online. Use the tracking barcode for your item and schedule Redelivery on a day that's more convenient for you. In select markets, recipients can also schedule Redelivery to a USPS® Smart Locker. If you have your tracking number, you can also schedule Redelivery via USPS Tracking®. USPS Delivery Instructions If your package doesn't fit in your mailbox and you won't be home to receive it, you can provide USPS Delivery Instructions online and authorize your carrier to leave it in a specified location. Just track your package and select "Delivery Instructions." You can request that your package be left with a neighbor or held at a Post Office for pickup. For the cost of additional postage, you can have your package sent to a different domestic address. You can also change your shipping service option, upgrading to Priority Mail Express® service or Priority Mail® service, as well as add insurance and extra services. Service is only available for packages sent domestically. Not available for packages sent to APO/FPO/DPO addresses. Other restrictions may apply.
Filing a Claim
File a USPS Claim: Domestic If you sent a package inside the U.S. that was lost, damaged, or had broken or missing pieces and it was covered by insurance, learn how to file an "indemnity claim." Your insurance may have been included with the USPS service or purchased separately. Eligible items include: Priority Mail Express items and other insured mail, Collect on Delivery (COD) items, and Registered Mail items with insurance. How to File a Claim Either the sender or the recipient may file a claim for insured mail that is lost, arrived damaged, or was missing contents. The person filing must have the original mailing receipt. Each claim must be filed within a certain time period and include proof of insurance, value, and damage. Step 1: Check Filing Periods Each mail service has a different filing period based on the mailing date on receipt and whether the package arrived damaged. Damaged or Missing Contents: If an item arrives damaged or is missing contents, a claim may be filed immediately but must be filed no later than 60 days after the mailing date. Lost Mail or Package: If an item does not arrive at all, file a claim in the time period for the service used. Filing Deadlines by Service: - Priority Mail Express: File after 7 days, file before 60 days - Priority Mail Express COD: File after 15 days, file before 60 days - Priority Mail: File after 15 days, file before 60 days - USPS Ground Advantage: File after 15 days, file before 60 days - Insured Mail: File after 15 days, file before 60 days - Collect on Delivery (COD): File after 15 days, file before 60 days - Registered Mail & Registered COD Mail: File after 15 days, file before 60 days - APO/FPO Priority Mail Express Military Service: File after 21 days, file before 180 days - APO/FPO/DPO Insured Mail, Registered Mail (Priority Mail, First-Class Mail, USPS Ground Advantage, SAM, or PAL services): File after 45 days, file before 1 year - APO/FPO/DPO Insured Mail (Surface only): File after 75 days, file before 1 year Step 2: Gather Your Documents Including the right documentation helps USPS approve claims more quickly. Save all evidence documents until the claim is resolved. Required documents include: - Tracking or Label Number (13 to 34 characters, found on online label record, package label, mailing receipt, or sales receipt) - Evidence of Insurance Purchased (original mailing receipt, outer packaging with proper label, printed electronic online label record, or computer printout) - Proof of Value (sales receipt, paid invoice, statement of value, repair cost estimates, credit card billing statement, receipt of costs for document reconstruction, or online transaction printouts) - Proof of Damage (photos clearly showing damage extent and repair cost estimates from reputable dealer; original packaging and everything in package must be saved) Step 3: File Your Claim The fastest way to file is online through USPS.com. Create a free account to file online; claims can be saved to finish later. Status email notifications are available. Alternatively, call National Materials Customer Service at 1-800-332-0317 (Monday-Friday, 6 AM-6 PM CT) to request a Domestic Claim Form mailed to you. Complete the form and mail it with proof of value and evidence of insurance to the address on the form. After You File – Next Steps USPS Accounting Services determines whether to pay a claim in full or in part, or to deny it. USPS usually sends decisions within 5-10 days. Approved claims receive payment in 7-10 business days. USPS does not pay claims higher than an item's actual value. For denied or partially denied claims, claimants may file a first appeal within 30 days of receiving the decision using the same filing method. A second appeal may be filed within 30 days of receiving the first appeal denial.
Filing a Claim
File a USPS Claim: Domestic If you sent a package inside the U.S. that was lost, damaged, or had broken or missing pieces and it was covered by insurance, learn how to file an "indemnity claim." Your insurance may have been included with the USPS service or purchased separately. Eligible items include: Priority Mail Express items and other insured mail, Collect on Delivery (COD) items, and Registered Mail items with insurance. How to File a Claim Either the sender or the recipient may file a claim for insured mail that is lost, arrived damaged, or was missing contents. The person filing must have the original mailing receipt. Each claim must be filed within a certain time period and include proof of insurance, value, and damage. Step 1: Check Filing Periods Each mail service has a different filing period based on the mailing date on receipt and whether the package arrived damaged. Damaged or Missing Contents: If an item arrives damaged or is missing contents, a claim may be filed immediately but must be filed no later than 60 days after the mailing date. Lost Mail or Package: If an item does not arrive at all, file a claim in the time period for the service used. Filing Deadlines by Service: - Priority Mail Express: File after 7 days, file before 60 days - Priority Mail Express COD: File after 15 days, file before 60 days - Priority Mail: File after 15 days, file before 60 days - USPS Ground Advantage: File after 15 days, file before 60 days - Insured Mail: File after 15 days, file before 60 days - Collect on Delivery (COD): File after 15 days, file before 60 days - Registered Mail & Registered COD Mail: File after 15 days, file before 60 days - APO/FPO Priority Mail Express Military Service: File after 21 days, file before 180 days - APO/FPO/DPO Insured Mail, Registered Mail (Priority Mail, First-Class Mail, USPS Ground Advantage, SAM, or PAL services): File after 45 days, file before 1 year - APO/FPO/DPO Insured Mail (Surface only): File after 75 days, file before 1 year Step 2: Gather Your Documents Including the right documentation helps USPS approve claims more quickly. Save all evidence documents until the claim is resolved. Required documents include: - Tracking or Label Number (13 to 34 characters, found on online label record, package label, mailing receipt, or sales receipt) - Evidence of Insurance Purchased (original mailing receipt, outer packaging with proper label, printed electronic online label record, or computer printout) - Proof of Value (sales receipt, paid invoice, statement of value, repair cost estimates, credit card billing statement, receipt of costs for document reconstruction, or online transaction printouts) - Proof of Damage (photos clearly showing damage extent and repair cost estimates from reputable dealer; original packaging and everything in package must be saved) Step 3: File Your Claim The fastest way to file is online through USPS.com. Create a free account to file online; claims can be saved to finish later. Status email notifications are available. Alternatively, call National Materials Customer Service at 1-800-332-0317 (Monday-Friday, 6 AM-6 PM CT) to request a Domestic Claim Form mailed to you. Complete the form and mail it with proof of value and evidence of insurance to the address on the form. After You File – Next Steps USPS Accounting Services determines whether to pay a claim in full or in part, or to deny it. USPS usually sends decisions within 5-10 days. Approved claims receive payment in 7-10 business days. USPS does not pay claims higher than an item's actual value. For denied or partially denied claims, claimants may file a first appeal within 30 days of receiving the decision using the same filing method. A second appeal may be filed within 30 days of receiving the first appeal denial.
Money Orders
Sending Money Orders When sending money by mail, use money orders as a safe alternative to cash and personal checks. U.S. Postal Service money orders are affordable, widely accepted, and never expire. Your money order receipt will help you track your payment and show proof of value in case the money order gets lost, stolen, or damaged. You can buy or cash postal money orders at any Post Office location. How to Send Domestic Money Orders 1. Decide on the money order amount. You can send up to $1,000 in a single order anywhere in the United States. 2. Go to any Post Office location. 3. Take cash or a debit card. You cannot pay with a credit card. 4. Fill out the money order at the counter with a retail associate. 5. Pay the dollar value of the money order plus the issuing fee. 6. Keep your receipt to track the money order. Money Order Fees Fees are based on the money order dollar amount: - $0.01 to $500.00: $2.55 - $500.01 to $1,000.00: $3.60 - Postal Military Money Orders (issued by military facilities): $0.84 Receiving Postal Money Orders – How to Spot a Fake Before you accept a money order, make sure it's real. Real postal money orders have specific marks and designs to prevent fraud. There are 4 valid designs. Red, Blue, & Red Postal Money Order (July 2025) This version has a red, blue, and red color pattern with subtle design features of an eagle head and an American flag, and a QR Code in the center. Red & Blue Postal Money Order (February 2025) This version has a red and blue color pattern with subtle design features of an eagle head and an American flag, and a QR Code in the center. Green & Purple Postal Money Order (Point-of-Sale Version) This version has a green and purple color pattern with a U.S. Mail 1970 eagle logo in the center. Green & Purple Postal Money Order (Paymaster Version) This version has a green and purple color pattern with a U.S. Mail 1970 eagle logo in the center. Suspect a Fake? Check the dollar amount: Domestic money orders cannot be more than $1,000. The words and numbers for the amount should match. Discoloration or paper fiber disturbance around the dollar amounts may show the amounts were changed. If you can easily see watermarks without holding them up to the light, it may mean fraud. If you think you have been given a fake money order: Verify the money order online by scanning the QR code, visiting tools.usps.com/money-orders.htm, or calling the Money Order Verification System at 1-866-459-7822. If you suspect fraud, contact the U.S. Postal Inspection Service at 1-877-876-2455 or www.uspis.gov/report. How to Cash Domestic Money Orders Domestic money orders never expire and they do not accrue interest. Money orders are cashed for the exact amount on the order. You can cash a USPS money order at a Post Office for free. You can also cash them at most banks and some stores. Rural carriers may cash money orders if they have enough money on hand. Cashing a Money Order at the Post Office: 1. Do not sign the money order. 2. Take a primary photo ID with the money order to any Post Office location. 3. Sign the money order at the counter in front of a retail associate. Check the Status of a Money Order You can check the status of a money order you have purchased from the U.S. Postal Service at any time by visiting the Money Orders Application. Make sure you have the following information: serial number, Post Office number, and dollar amount. Replacing Lost, Stolen, or Damaged Money Orders Lost or Stolen Money Orders: You cannot stop payment on postal money orders, but a lost or stolen money order can be replaced. Money order loss or theft may take up to 30 days to confirm. Investigating a money order's lost or stolen status may take up to 60 days. There is a $21.00 processing fee to replace a lost or stolen money order. Requesting a Refund: 1. Take your money order receipt to any Post Office location. 2. Talk to a retail associate at the counter to start a Money Order Inquiry. 3. After starting the inquiry, you will be able to check the status of your money order and inquiry progress by visiting the Money Orders Application. 4. When your money order is confirmed lost or stolen, we will issue you a replacement money order. Damaged Money Orders: We will replace money orders that are defective or damaged. Take the damaged money order and your receipt to your local Post Office location to get a replacement.
File a USPS Claim
File a USPS Claim: Domestic If you sent a package inside the U.S. that was lost, damaged, or had broken or missing pieces and it was covered by insurance, learn how to file an "indemnity claim." Your insurance may have been included with the USPS service or purchased separately. Eligible items include: Priority Mail Express items and other insured mail, Collect on Delivery (COD) items, and Registered Mail items with insurance. How to File a Claim Either the sender or the recipient may file a claim for insured mail that is lost, arrived damaged, or was missing contents. The person filing must have the original mailing receipt. Each claim must be filed within a certain time period and include proof of insurance, value, and damage. Step 1: Check Filing Periods Each mail service has a different filing period based on the mailing date on your receipt and whether your package arrived damaged. Damaged or Missing Contents: If your item arrives damaged or is missing contents, you may file a claim immediately but must file no later than 60 days after the mailing date. Lost Mail or Package: If your item does not arrive at all, file a claim in the time period for the service you used. Filing a Claim for Lost Mail or Packages by Service: - Priority Mail Express: File After 7 days, File Before 60 days - Priority Mail Express COD: File After 15 days, File Before 60 days - Priority Mail: File After 15 days, File Before 60 days - USPS Ground Advantage: File After 15 days, File Before 60 days - Insured Mail: File After 15 days, File Before 60 days - Collect on Delivery (COD): File After 15 days, File Before 60 days - Registered Mail & Registered COD Mail: File After 15 days, File Before 60 days - APO/FPO Priority Mail Express Military Service: File After 21 days, File Before 180 days - APO/FPO/DPO Insured Mail, Registered Mail: File After 45 days, File Before 1 year - APO/FPO/DPO Insured Mail (Surface only): File After 75 days, File Before 1 year Step 2: Gather Your Documents Tracking or Label Number: The tracking or label number is found on your online label record, package label, mailing receipt, or sales receipt. Tracking and label numbers are between 13 and 34 characters. Evidence of Insurance Purchased: Original mailing receipt issued at the time of mailing, Outer packaging showing the names and addresses of the sender and the addressee with the proper label showing the article was sent insured, or Printed electronic online label record or computer printout from the application used to print the label and purchase the insurance. USPS may not legally pay compensation for uninsured lost or damaged articles. Proof of Value: Sales receipt, Paid invoice or paid bill of sale, Statement of value and/or estimates of repair costs from a reputable dealer, Credit card billing statement, Receipt of costs incurred for reconstruction of non-negotiable documents, or Printouts of the online transaction identifying the purchaser and seller, price paid, date of transaction, description of item purchased, and assurance that the transaction status is completed. Proof of Damage: Photos that clearly show the extent of damage will help with your case. For damaged claims, you'll also need to provide an estimate of the repair costs from a reputable dealer. Save the original packaging and everything in the package until your claim is settled. Do not throw out damaged items, even after you photograph them. Do not reship items that were not damaged. You may be asked to take the entire package to your local Post Office facility for inspection. Step 3: File Your Claim The fastest and easiest way to file your claim is online. If you cannot file a claim on USPS.com, you can start a claim process by mail. Filing Online: To file online, log in to or create your free USPS.com account. Your claim case will be associated with your account. You will be able to save your claim to finish later if you cannot complete the form in one session. Once you have filed a claim, you can see it in your Claim History. When you file your claim online, you can opt in to receive status email notifications. Filing by Mail: If you're unable to file a claim online, you can have a Domestic Claim Form mailed to you by calling the USPS National Materials Customer Service at 1-800-332-0317 (requests for paper Domestic Claim Forms only). Hours of Operation: Monday–Friday: 6 AM–6 PM CT; Saturdays, Sundays, and Federal Holidays: Closed. Complete the form and mail it, along with proof of value and evidence of insurance, to the address on the form. After You File – Next Steps USPS Accounting Services determines whether to pay a claim in full or in part, or to deny a claim. USPS usually sends claims decisions within 5-10 days. When you file your claim online, you can opt in to receive status email notifications. You can also check Claim History in your USPS.com account for updates. Approved Claims: Your claim may be completely approved or approved in part. After your claim is approved, you should receive payment for the claim amount in 7-10 business days. USPS does not pay a claim higher than an item's actual value. Denied Claims: Claims can be partially or fully denied. Your decision letter will list the reasons for the denial. Making an Appeal: If your refund was only partially paid or completely denied, you may file an appeal within 30 days of receiving the decision. First Appeal: Submit your appeal the same way you submitted the original claim, whether online or by mail. You can start an online claim from your Claim History. Focus your appeal on the reasons your claim was denied. You may submit new documentation to support your appeal. Final Appeal: If your appeal is denied, you can file a second appeal within 30 days of the date you received the appeal denial.
File a USPS Claim
File a USPS Claim: Domestic If you sent a package inside the U.S. that was lost, damaged, or had broken or missing pieces and it was covered by insurance, learn how to file an "indemnity claim." Your insurance may have been included with the USPS service or purchased separately. Eligible items include: Priority Mail Express items and other insured mail, Collect on Delivery (COD) items, and Registered Mail items with insurance. How to File a Claim Either the sender or the recipient may file a claim for insured mail that is lost, arrived damaged, or was missing contents. The person filing must have the original mailing receipt. Each claim must be filed within a certain time period and include proof of insurance, value, and damage. Step 1: Check Filing Periods Each mail service has a different filing period based on the mailing date on your receipt and whether your package arrived damaged. Damaged or Missing Contents: If your item arrives damaged or is missing contents, you may file a claim immediately but must file no later than 60 days after the mailing date. Lost Mail or Package: If your item does not arrive at all, file a claim in the time period for the service you used. Filing a Claim for Lost Mail or Packages by Service: - Priority Mail Express: File After 7 days, File Before 60 days - Priority Mail Express COD: File After 15 days, File Before 60 days - Priority Mail: File After 15 days, File Before 60 days - USPS Ground Advantage: File After 15 days, File Before 60 days - Insured Mail: File After 15 days, File Before 60 days - Collect on Delivery (COD): File After 15 days, File Before 60 days - Registered Mail & Registered COD Mail: File After 15 days, File Before 60 days - APO/FPO Priority Mail Express Military Service: File After 21 days, File Before 180 days - APO/FPO/DPO Insured Mail, Registered Mail: File After 45 days, File Before 1 year - APO/FPO/DPO Insured Mail (Surface only): File After 75 days, File Before 1 year Step 2: Gather Your Documents Tracking or Label Number: The tracking or label number is found on your online label record, package label, mailing receipt, or sales receipt. Tracking and label numbers are between 13 and 34 characters. Evidence of Insurance Purchased: Original mailing receipt issued at the time of mailing, Outer packaging showing the names and addresses of the sender and the addressee with the proper label showing the article was sent insured, or Printed electronic online label record or computer printout from the application used to print the label and purchase the insurance. USPS may not legally pay compensation for uninsured lost or damaged articles. Proof of Value: Sales receipt, Paid invoice or paid bill of sale, Statement of value and/or estimates of repair costs from a reputable dealer, Credit card billing statement, Receipt of costs incurred for reconstruction of non-negotiable documents, or Printouts of the online transaction identifying the purchaser and seller, price paid, date of transaction, description of item purchased, and assurance that the transaction status is completed. Proof of Damage: Photos that clearly show the extent of damage will help with your case. For damaged claims, you'll also need to provide an estimate of the repair costs from a reputable dealer. Save the original packaging and everything in the package until your claim is settled. Do not throw out damaged items, even after you photograph them. Do not reship items that were not damaged. You may be asked to take the entire package to your local Post Office facility for inspection. Step 3: File Your Claim The fastest and easiest way to file your claim is online. If you cannot file a claim on USPS.com, you can start a claim process by mail. Filing Online: To file online, log in to or create your free USPS.com account. Your claim case will be associated with your account. You will be able to save your claim to finish later if you cannot complete the form in one session. Once you have filed a claim, you can see it in your Claim History. When you file your claim online, you can opt in to receive status email notifications. Filing by Mail: If you're unable to file a claim online, you can have a Domestic Claim Form mailed to you by calling the USPS National Materials Customer Service at 1-800-332-0317 (requests for paper Domestic Claim Forms only). Hours of Operation: Monday–Friday: 6 AM–6 PM CT; Saturdays, Sundays, and Federal Holidays: Closed. Complete the form and mail it, along with proof of value and evidence of insurance, to the address on the form. After You File – Next Steps USPS Accounting Services determines whether to pay a claim in full or in part, or to deny a claim. USPS usually sends claims decisions within 5-10 days. When you file your claim online, you can opt in to receive status email notifications. You can also check Claim History in your USPS.com account for updates. Approved Claims: Your claim may be completely approved or approved in part. After your claim is approved, you should receive payment for the claim amount in 7-10 business days. USPS does not pay a claim higher than an item's actual value. Denied Claims: Claims can be partially or fully denied. Your decision letter will list the reasons for the denial. Making an Appeal: If your refund was only partially paid or completely denied, you may file an appeal within 30 days of receiving the decision. First Appeal: Submit your appeal the same way you submitted the original claim, whether online or by mail. You can start an online claim from your Claim History. Focus your appeal on the reasons your claim was denied. You may submit new documentation to support your appeal. Final Appeal: If your appeal is denied, you can file a second appeal within 30 days of the date you received the appeal denial.
Money Orders
Sending Money Orders When sending money by mail, use money orders as a safe alternative to cash and personal checks. U.S. Postal Service money orders are affordable, widely accepted, and never expire. Your money order receipt will help you track your payment and show proof of value in case the money order gets lost, stolen, or damaged. You can buy or cash postal money orders at any Post Office location. How to Send Domestic Money Orders 1. Decide on the money order amount. You can send up to $1,000 in a single order anywhere in the United States. 2. Go to any Post Office location. 3. Take cash or a debit card. You cannot pay with a credit card. 4. Fill out the money order at the counter with a retail associate. 5. Pay the dollar value of the money order plus the issuing fee. 6. Keep your receipt to track the money order. Money Order Fees Fees are based on the money order dollar amount: - $0.01 to $500.00: $2.55 - $500.01 to $1,000.00: $3.60 - Postal Military Money Orders (issued by military facilities): $0.84 Receiving Postal Money Orders – How to Spot a Fake Before you accept a money order, make sure it's real. Real postal money orders have specific marks and designs to prevent fraud. There are 4 valid designs. Red, Blue, & Red Postal Money Order (July 2025) This version has a red, blue, and red color pattern with subtle design features of an eagle head and an American flag, and a QR Code in the center. Red & Blue Postal Money Order (February 2025) This version has a red and blue color pattern with subtle design features of an eagle head and an American flag, and a QR Code in the center. Green & Purple Postal Money Order (Point-of-Sale Version) This version has a green and purple color pattern with a U.S. Mail 1970 eagle logo in the center. Green & Purple Postal Money Order (Paymaster Version) This version has a green and purple color pattern with a U.S. Mail 1970 eagle logo in the center. Suspect a Fake? Check the dollar amount: Domestic money orders cannot be more than $1,000. The words and numbers for the amount should match. Discoloration or paper fiber disturbance around the dollar amounts may show the amounts were changed. If you can easily see watermarks without holding them up to the light, it may mean fraud. If you think you have been given a fake money order: Verify the money order online by scanning the QR code, visiting tools.usps.com/money-orders.htm, or calling the Money Order Verification System at 1-866-459-7822. If you suspect fraud, contact the U.S. Postal Inspection Service at 1-877-876-2455 or www.uspis.gov/report. How to Cash Domestic Money Orders Domestic money orders never expire and they do not accrue interest. Money orders are cashed for the exact amount on the order. You can cash a USPS money order at a Post Office for free. You can also cash them at most banks and some stores. Rural carriers may cash money orders if they have enough money on hand. Cashing a Money Order at the Post Office: 1. Do not sign the money order. 2. Take a primary photo ID with the money order to any Post Office location. 3. Sign the money order at the counter in front of a retail associate. Check the Status of a Money Order You can check the status of a money order you have purchased from the U.S. Postal Service at any time by visiting the Money Orders Application. Make sure you have the following information: serial number, Post Office number, and dollar amount. Replacing Lost, Stolen, or Damaged Money Orders Lost or Stolen Money Orders: You cannot stop payment on postal money orders, but a lost or stolen money order can be replaced. Money order loss or theft may take up to 30 days to confirm. Investigating a money order's lost or stolen status may take up to 60 days. There is a $21.00 processing fee to replace a lost or stolen money order. Requesting a Refund: 1. Take your money order receipt to any Post Office location. 2. Talk to a retail associate at the counter to start a Money Order Inquiry. 3. After starting the inquiry, you will be able to check the status of your money order and inquiry progress by visiting the Money Orders Application. 4. When your money order is confirmed lost or stolen, we will issue you a replacement money order. Damaged Money Orders: We will replace money orders that are defective or damaged. Take the damaged money order and your receipt to your local Post Office location to get a replacement.
First-Class Mail
First-Class Mail & Postage | USPS First-Class Mail Mail in 1–5 Days First-Class Mail service is an affordable and easy way to send envelopes and postcards. First-Class Mail Forever stamps cost $0.78 (the current 1 oz price) and will never expire, even if the First-Class postage rate goes up. To send packages, see USPS Ground Advantage service. Features & Pricing Mail delivered in 1–5 days Our best-priced service for items up to 13 oz Postmarking & Proof of Mailing: If you want to ensure that your mail receives a postmark on the day you mail it, ask a retail associate at a Post Office retail counter to hand-cancel it for free. To get an official record that you sent an item on a specific date, you can pay an extra service fee for a Certificate of Mailing. Proof of Delivery: First-Class Mail items are eligible for Delivery Confirmation services such as Certified Mail. One price for up to 3.5 ounces with commercially priced letters and cards Prices based on shape and weight Standard Letter & Postcard Sizes Letters: Standard-sized, rectangular envelope stamps start at $0.78. Square, oversized, or unusually shaped envelope stamps start at $1.27. Postcards: Standard-sized, rectangular postcard stamps start at $0.61. Oversized postcards need letter stamps, which start at $0.78. Large Envelopes: Large envelopes (flats) start at $1.63. Weight, Size, & Shape Requirements Maximum weight for First-Class Mail letters is 3.5 oz; for large First-Class Mail envelopes, the maximum weight is 13 oz. All postcards and envelopes (or flats) must be rectangular, otherwise an additional charge may apply. Additional Charges for Irregular Mailpieces & Envelopes Nonmachinable Envelopes: Unusually shaped mail, like square or vertical envelopes, lumpy envelopes, rigid envelopes, and mail with clasps, string, or buttons, must be hand-canceled and are charged a nonmachinable surcharge even if they weigh less than 1 oz. Large Mailpieces: Letters that exceed the First-Class standard envelope maximum length, height, or thickness are charged large envelope (flat) prices. Large Envelopes (flats) Treated as Small Packages: Large First-Class envelopes (flats) that exceed maximum dimensions or are rigid, non-rectangular, or not uniformly thick are charged package prices and shipped with USPS Ground Advantage. For Businesses USPS offers commercial pricing and automation discounts for business customers. First-Class Mail commercial pricing is available for presorted letters and flats with a minimum quantity of 500 mailpieces. Automation discounts may also apply. One price for up to 3.5 ounces applies to First-Class Mail presort and automation compatible letters and cards, offering a cost-effective way for businesses to include promotional messages with bills, invoices, and statements.
USPS Ground Advantage
USPS Ground Advantage® service is an affordable and reliable way to send packages inside the U.S. Ship to all 50 states, U.S. military bases, territories, possessions, and Freely Associated States. Primary option for sending hazardous materials (HAZMAT) that can't go by air. Prices start at $7.90 at a Post Office™ location. (Ship online with Click-N-Ship® and get lower Commercial Rates. Businesses can get additional savings by opting in to the Business Rate Card.) Ground Advantage packages are delivered in 2-5 days and USPS Tracking® service is included in the price. Our best-priced service for items up to 15.999 oz, based on weight (rounded up to 4 oz, 8 oz, 12 oz, and 15.999 oz) and zone (distance). Packages greater than 15.999 oz are charged by the pound up to 70 lbs (rounded up). Pay for postage using stamps, a self-service kiosk, Click-N-Ship, or at a Post Office. Includes forwarding, undeliverable as addressed (UAA), and return to sender (RTS) at no additional cost. USPS Label Delivery service: Even if you don't have a printer, you can still ship online using Click-N-Ship®—for an extra $1.65 per label, we'll print an outbound label and deliver it to you. Free Package Pickup at your home or office. $100 insurance is included (for both outbound and return shipments), and you can purchase up to $5,000 in additional coverage against loss or damage for merchandise. Primary option for sending hazardous materials (HAZMAT) that are only mailable using Ground Transportation. Weight, Size, & Shape Requirements: Flats (Large Envelopes) Being Treated as Packages require Ground Advantage pricing if more than 15" long, 12" high, or 3/4" thick; rigid (can't bend); or not uniformly thick (lumpy). Packages Up to 15.999 oz use price tiers: up to 4 oz; up to 8 oz; up to 12 oz; and up to 15.999 oz. Round up to the nearest tier. Items over 15.999 oz round up to 1 lb and pay pound-rate prices. Packages over 15.999 oz and up to 70 lbs have maximum weight of 70 lbs, with rates by the pound (lb), rounded up. Maximum combined length and girth is 130 inches. Additional Package Fees: Dimensional (DIM) weight rates apply to large, lightweight packages. If your package is larger than 1 cubic foot (1,728 cubic inches), multiply Length x Width x Height and divide by 166 to get the DIM weight in pounds. If the DIM weight is greater than the actual package weight, you'll need to pay the DIM weight price. Nonstandard Fee: Extra fees apply for packages that are harder to process. Fees vary based on length, volume, or characteristics: Between 22 and 30 inches long: add $4.50; More than 30 inches long: add $10.00; More than 2 cubic feet (3,456 cubic inches): add $21.00; Nonstandard shape or material: add $4.00. Live Animal & Perishable Handling Fee: $7.50 handling fee for packages with live animals or other perishable items including food and plants. Mailing Restrictions & Prohibitions: Specific regulations exist for restricted, prohibited, and hazardous materials, including cigarettes and smokeless tobacco. Packages shipped to Military Post Office (APO/FPO/DPO) pay domestic prices but require customs form and have specific restrictions. Expected delivery in 2–5 days for mailable items up to 70 lbs, though packages to Alaska, Hawaii, offshore destinations, or containing hazardous materials or live animals may receive slower service.
Military & Diplomatic Mail
Military & Diplomatic Mail Special APO/FPO/DPO Supplies, Boxes, & Forms You can ship care packages to military addresses at domestic prices, even if you're sending mail overseas. USPS can help you with: - Free military shipping kits, addressing tips, and country-by-country guidance on what you can and can't send - Filling out customs forms (including more-detailed package descriptions now required for all countries) - Scheduling free package pickup when your shipment is ready to go Customs forms for all packages sent internationally now require more detailed item descriptions. Learn what you need to do. Free Shipping Supplies No matter where your loved ones are, you can use our free shipping supplies to brighten their day! Get Domestic Pricing Ship to an APO/FPO/DPO and you'll pay domestic prices. Shipping Restrictions Find out what you may ship internationally. Restrictions vary by country so review all guidelines carefully. Use Click-N-Ship for APO & FPO Sending Overseas. Click-N-Ship service allows you to create Priority Mail International and Priority Mail Express International postage and address labels. When you send an international package through military and diplomatic mail, follow the destination country's restriction policies and include customs forms when necessary. Click-N-Ship will guide you through the customs forms process. Sending to the U.S. Department of Defense employees sending packages to the U.S. from APO/FPO locations using Click-N-Ship may also use USPS Ground Advantage service. When shipping to the U.S., follow U.S. domestic restriction policies. Print Postage Labels Postmarks If you want to ensure that your mail receives a postmark on the day you mail it, ask a retail associate at a Post Office retail counter to hand-cancel it for free. Get Free Boxes You can order free Priority Mail APO/FPO Large Flat Rate Boxes online from The Postal Store, and your mail carrier will deliver them right to your door at no charge. Military Guidelines & Country Regulations Click-N-Ship will alert you to some of the prohibitions and restrictions based on the 5-digit Military Post Office ZIP Code you're shipping to, but you are responsible for ensuring your package complies with the laws and regulations of the U.S. and the destination country. You often need a customs form to ship overseas. Click-N-Ship will also let you know which customs forms you need. Anyone sending an international package with an APO, FPO, or MPO Zip Code in the return address needs to create a customs form online or fill out PS Form 2976-R before visiting a retail counter for the clerk to create the label. DPO Package Size Limits If you're sending a package to a DPO location, make sure the item doesn't exceed these maximum dimensions: Length: 27 inches Width: 14 inches Height: 14 inches Helpful Links Find additional information using the resources for military mail and country regulations. Check out International Shipping Prohibitions and Restrictions. Look up a ZIP Code in the APO/FPO/DPO Restrictions Tool. APO/FPO/DPO inquiries: [email protected]. Ask your local Post Office location. Call USPS Customer Service at 1-800-ASK-USPS (1-800-275-8777). Addressing Military & Diplomatic Mail Each shipment to an APO/FPO/DPO needs the recipient's name, rank, and unit, and the APO/FPO/DPO address with the 9-digit ZIP Code. Always include a return address. Mail and shipments must be addressed to a specific person; addressing to "Any Service Member" is no longer permitted. To prevent mail from entering foreign mail networks, do not include city or country names in APO/FPO/DPO shipping addresses. Example addresses: Army/Air Post Office (APO): PFC JOHN DOE PSC 3 BOX 4120 APO AE 09021 Fleet Post Office (FPO): SEAMAN JOSEPH SMITH UNIT 100100 BOX 4120 FPO AP 96691 Diplomatic Post Office (DPO): JOHN ADAMS UNIT 8400 BOX 0000 DPO AE 09498-0048 Schedule a Free Package Pickup Print your own shipping and postage label at home. When your package is ready, schedule a free Package Pickup and your mail carrier will pick it up during normal business hours. Tips for Sending Military & Diplomatic Mail Properly Prepare Your Shipment Whether shipping to domestic or overseas military and diplomatic Post Offices, make sure you follow the guidelines for preparing your box or envelope correctly so it arrives on time. Learn about size and weight requirements, calculating postage, and dropping off your shipment. How to Prepare International Shipments Tuck an Address Inside the Box It's a good idea to include a second piece of paper with the address inside the box, just in case something happens to damage the label on the outside. Be sure to include both the destination address and your return address on the spare copy. Keep Temperature in Mind Remember that outdoor conditions can affect the contents of your package. Desert temperatures typically exceed 100 degrees, which can damage delicate goods like electronics.
File a USPS Claim
File a USPS Claim: Domestic If you sent a package inside the U.S. that was lost, damaged, or had broken or missing pieces and it was covered by insurance, learn how to file an "indemnity claim." Your insurance may have been included with the USPS service or purchased separately. Eligible items include: Priority Mail Express items and other insured mail, Collect on Delivery (COD) items, and Registered Mail items with insurance. How to File a Claim Either the sender or the recipient may file a claim for insured mail that is lost, arrived damaged, or was missing contents. The person filing must have the original mailing receipt. Each claim must be filed within a certain time period and include proof of insurance, value, and damage. Step 1: Check Filing Periods Each mail service has a different filing period based on the mailing date on your receipt and whether your package arrived damaged. Damaged or Missing Contents: If your item arrives damaged or is missing contents, you may file a claim immediately but must file no later than 60 days after the mailing date. Lost Mail or Package: If your item does not arrive at all, file a claim in the time period for the service you used. Filing a Claim for Lost Mail or Packages by Service: - Priority Mail Express: File After 7 days, File Before 60 days - Priority Mail Express COD: File After 15 days, File Before 60 days - Priority Mail: File After 15 days, File Before 60 days - USPS Ground Advantage: File After 15 days, File Before 60 days - Insured Mail: File After 15 days, File Before 60 days - Collect on Delivery (COD): File After 15 days, File Before 60 days - Registered Mail & Registered COD Mail: File After 15 days, File Before 60 days - APO/FPO Priority Mail Express Military Service: File After 21 days, File Before 180 days - APO/FPO/DPO Insured Mail, Registered Mail: File After 45 days, File Before 1 year - APO/FPO/DPO Insured Mail (Surface only): File After 75 days, File Before 1 year Step 2: Gather Your Documents Tracking or Label Number: The tracking or label number is found on your online label record, package label, mailing receipt, or sales receipt. Tracking and label numbers are between 13 and 34 characters. Evidence of Insurance Purchased: Original mailing receipt issued at the time of mailing, Outer packaging showing the names and addresses of the sender and the addressee with the proper label showing the article was sent insured, or Printed electronic online label record or computer printout from the application used to print the label and purchase the insurance. USPS may not legally pay compensation for uninsured lost or damaged articles. Proof of Value: Sales receipt, Paid invoice or paid bill of sale, Statement of value and/or estimates of repair costs from a reputable dealer, Credit card billing statement, Receipt of costs incurred for reconstruction of non-negotiable documents, or Printouts of the online transaction identifying the purchaser and seller, price paid, date of transaction, description of item purchased, and assurance that the transaction status is completed. Proof of Damage: Photos that clearly show the extent of damage will help with your case. For damaged claims, you'll also need to provide an estimate of the repair costs from a reputable dealer. Save the original packaging and everything in the package until your claim is settled. Do not throw out damaged items, even after you photograph them. Do not reship items that were not damaged. You may be asked to take the entire package to your local Post Office facility for inspection. Step 3: File Your Claim The fastest and easiest way to file your claim is online. If you cannot file a claim on USPS.com, you can start a claim process by mail. Filing Online: To file online, log in to or create your free USPS.com account. Your claim case will be associated with your account. You will be able to save your claim to finish later if you cannot complete the form in one session. Once you have filed a claim, you can see it in your Claim History. When you file your claim online, you can opt in to receive status email notifications. Filing by Mail: If you're unable to file a claim online, you can have a Domestic Claim Form mailed to you by calling the USPS National Materials Customer Service at 1-800-332-0317 (requests for paper Domestic Claim Forms only). Hours of Operation: Monday–Friday: 6 AM–6 PM CT; Saturdays, Sundays, and Federal Holidays: Closed. Complete the form and mail it, along with proof of value and evidence of insurance, to the address on the form. After You File – Next Steps USPS Accounting Services determines whether to pay a claim in full or in part, or to deny a claim. USPS usually sends claims decisions within 5-10 days. When you file your claim online, you can opt in to receive status email notifications. You can also check Claim History in your USPS.com account for updates. Approved Claims: Your claim may be completely approved or approved in part. After your claim is approved, you should receive payment for the claim amount in 7-10 business days. USPS does not pay a claim higher than an item's actual value. Denied Claims: Claims can be partially or fully denied. Your decision letter will list the reasons for the denial. Making an Appeal: If your refund was only partially paid or completely denied, you may file an appeal within 30 days of receiving the decision. First Appeal: Submit your appeal the same way you submitted the original claim, whether online or by mail. You can start an online claim from your Claim History. Focus your appeal on the reasons your claim was denied. You may submit new documentation to support your appeal. Final Appeal: If your appeal is denied, you can file a second appeal within 30 days of the date you received the appeal denial.
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