Winter Haven Residents Can Now Start, Stop, or Transfer Utility Services Online

Winter Haven residents needing to establish, discontinue, or transfer utility services can now manage these requests through the Winter Haven Water Department. The department offers online applications for residential customers, including an option in Spanish, to streamline the process.

This service ensures that new residents or those moving within the city can quickly set up essential utilities. The process involves an online application, followed by a review from a Customer Service representative. A utility deposit is mandatory before service activation, and a New Account or Transfer of Account fee will be billed to the account. Residents can find current rates and fees on the 'Rates & Fees' page, with deposit requirements detailed in Ordinance Section 19-8.

The Winter Haven Water Department uses a credit verification system to confirm identity, requiring a Social Security number. This system verifies identity only, not credit score. If verification is unsuccessful, the department may request additional proof of identity. For commercial customers, specific documents listed on the application itself are required for utility service applications. The department also provides water and/or sewer service for construction meters.

For assistance with applications or any questions regarding utility services, residents and businesses can contact Customer Service directly. The department is available at (863) 291-5678 or via email at [email protected]. Additional resources for other local utilities are also available for those new to the area.