311 Contact Center
Welcome to Miami-Dade 311
The Miami-Dade County 311 Contact Center offers convenient access to essential County and City of Miami services. Whether you need to report an issue, schedule an appointment with a County Department, or check the progress of a request you've already submitted, 311 is available to assist you.
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311 Contact Center
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Miami-Dade County's 311 Contact Center serves as a primary channel for accessing non-emergency government services and information in English, Spanish and Haitian Creole. Residents can call 311 to obtain information about local government services, report issues, request services and ask questions.
Ways to Connect
The 311 service is available through multiple channels, including phone, online, mobile app, email, social media and in-person visits. It is designed to provide a single point of contact for a variety of Miami-Dade County and City of Miami services, making it easier for residents to connect with their local government. By offering various contact methods and multilingual support, Miami-Dade County aims to enhance community engagement, streamline service delivery and ensure residents have access to the resources they need in the manner they prefer.
Call 311
By dialing 311 or 305-468-5900 (outside Miami-Dade County), you can receive personalized customer service in English, Spanish or Haitian Creole. The 311 Contact Center is open Monday through Friday from 7 a.m. to 7 p.m. and Saturday from 8 a.m. to 5 p.m., while closed on Sundays and holidays. Individuals with hearing or speech disabilities can connect through Florida Relay by dialing 711.
311 Direct Mobile App
Download the 311 Direct mobile app to report issues, request services and ask questions on-the-go from your mobile device.
Available on the App Store
Available on Android
Report Online: 311 Direct
Report neighborhood problems, request services and more to 311 online. You can either remain anonymous or include your contact information for follow-up.
Email 311
Email [email protected] with as much information as possible and 311 will respond with a service request number or provide an answer to your question.
Visit a 311 Service Center
Visit one of the three 311 Service Centers in north, south or west Miami-Dade County, and a 311 specialist will provide in-person assistance.
Engage on Social Media
Follow the 311 Contact Center on Facebook and X (formerly known as Twitter) to stay connected. Reach out and ask questions, address concerns and provide feedback through your preferred social media network. Additionally, visit 311's official YouTube playlist to explore a wide range of informational videos that inform, engage and empower our community by providing valuable information, resources and insights about non-emergency government services.
Facebook
Join the 311 Facebook community to stay connected with Miami-Dade County.
X (formerly Twitter)
Join the conversation on X, formerly known as Twitter, to engage via social media.
YouTube
Watch informative videos featured on 311's official YouTube playlist.
Frequently Asked Questions
Residents can call 311 to report issues such as potholes, overgrown medians and missed garbage service. 311 also accepts and processes service requests for Miami-Dade County and the City of Miami such as bulky waste pickup, mosquito inspections and illegal dumping.
How else can 311 be reached by phone?
The 311 Center can also be reached by dialing 305-468-5900.
Individuals with a hearing or speech disability can call Florida Relay at 711
Some cable companies such as U-verse and Comcast have not activated direct dialing to 311
Some mobile phone carriers do not recognize 311
What kind of information does 311 provide?
Anything you want to know about local government services. A few examples include:
Who is my County Commissioner?
Where is the closest bus stop near my house?
What items can I place in a bulky trash pile?
Where can I get a Transit Easy Card?
Where is the nearest Trash and Recycling Center and when is it open?
When is the next election?
How do I get Homestead Exemption?
What type of services can the public get through 311?
Examples of service requests include:
Replace a damaged garbage or recycling cart
Request an inspection for mosquito breeding at your property
Ask for a pothole to be repaired
Trip planning services from Miami-Dade Transit
Report a neighborhood code violation such as overgrown lots or junk and trash piles
Report an issue with a traffic sign or traffic signal
Communications, Information and Technology
Jorge OlazabalDirector
Stephen P. Clark Center111 NW 1st Street,
Miami, FL 33128305-596-8200
Contact UsRequest Public Records
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