<p>Requisition No: 884459 </p> <p>Agency: Department of Revenue</p> <p>Working Title: CHILD SUPPORT CASE PROCESSING ANALYST - 73004513</p> <p> Pay Plan: Career Service</p> <p>Position Number: 73004513 </p> <p>Salary:  $38,760.36 - $45,004.08 plus $644.76 Competitive Area Differential (CAD) / annually </p> <p>Posting Closing Date: 10/07/2026 </p> <p><strong>Total Compensation Estimator </strong><u><strong><a title="Total Compensation Estimator" href="https://compcalculator.myflorida.com/" target="_blank" rel="noopener">Tool</a></strong></u></p><p style="text-align:center;line-height:15.0pt;margin:0.0in;font-size:12.0pt;font-family:Georgia, serif;color:black"><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:14.0pt"><strong><span style="color:windowtext">Florida Department of Revenue</span></strong></span></p> <p style="text-align:center;margin:0.0in;font-size:12.0pt;font-family:Georgia, serif;color:black"><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:14.0pt"><strong><span style="color:windowtext">Child Support Program</span></strong></span></p> <p style="text-align:center;margin:0.0in;font-size:12.0pt;font-family:Georgia, serif;color:black"><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:14.0pt"><strong><span style="background-color:white">Child Support Case Processing Analyst (Revenue Specialist II)</span></strong></span></p> <p style="text-align:center;margin:0.0in;font-size:12.0pt;font-family:Georgia, serif;color:black"><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:14.0pt"><strong><span style="background-color:white">Largo</span></strong></span></p> <p style="text-align:center;margin:0.0in;font-size:12.0pt;font-family:Georgia, serif;color:black"><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:14.0pt"><strong><u><span style="background-color:white">This is an Internal Agency Advertisement.</span></u></strong></span></p> <p style="background-color:white;margin:0.0in;font-size:12.0pt;font-family:Georgia, serif;color:black"><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:14.0pt"><span style="color:black">The Florida Department of Revenue’s Child Support Program helps</span> children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The <span style="color:black">Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing </span>employment opportunities to veterans and individuals who have a disability. <strong><span style="color:black">To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our </span></strong><a href="https://floridarevenue.com/sites/careers/SitePages/Home.aspx"><strong>website</strong></a><strong><span style="color:black">. </span></strong></span></p> <p style="background-color:white;margin:0.0in;font-size:12.0pt;font-family:Georgia, serif;color:black"><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:14.0pt"><strong><span style="color:black">JOB SUMMARY:</span></strong></span></p> <p style="background-color:white;margin:0.0in;font-size:12.0pt;font-family:Georgia, serif;color:black"><span style="font-size:14.0pt;font-family:tahoma, arial, helvetica, sans-serif;color:black">This Revenue Specialist II - Child Support Case Processing Analyst position, on the IDN / Medical / Insufficiency Resolution Team, performs customer support for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:</span></p> <ul> <li style="background-color:white;font-size:14.0pt;font-family:tahoma, arial, helvetica, sans-serif;color:black"><span style="font-size:14.0pt;font-family:tahoma, arial, helvetica, sans-serif;color:black">Initiating and responding to requests</span></li> <li style="background-color:white;font-size:14.0pt;font-family:tahoma, arial, helvetica, sans-serif;color:black"><span style="font-size:14.0pt;font-family:tahoma, arial, helvetica, sans-serif;color:black">Coordinating with internal and external partners</span></li> <li style="background-color:white;font-size:14.0pt;font-family:tahoma, arial, helvetica, sans-serif;color:black"><span style="font-size:14.0pt;font-family:tahoma, arial, helvetica, sans-serif;color:black">Researching and resolving case issues</span></li> <li style="background-color:white;font-size:14.0pt;font-family:tahoma, arial, helvetica, sans-serif;color:black"><span style="font-size:14.0pt;font-family:tahoma, arial, helvetica, sans-serif;color:black">Gathering information and analyzing case data to determine next steps</span></li> <li style="background-color:white;font-size:14.0pt;font-family:tahoma, arial, helvetica, sans-serif;color:black"><span style="font-size:14.0pt;font-family:tahoma, arial, helvetica, sans-serif;color:black">Assisting customers</span></li> <li style="background-color:white;font-size:14.0pt;font-family:tahoma, arial, helvetica, sans-serif;color:black"><span style="font-size:14.0pt;font-family:tahoma, arial, helvetica, sans-serif;color:black">Interacting with legal services providers, other states, employers, and other business partners</span></li> <li style="background-color:white;font-size:14.0pt;font-family:tahoma, arial, helvetica, sans-serif;color:black"><span style="font-size:14.0pt;font-family:tahoma, arial, helvetica, sans-serif;color:black">Making decisions based on case information and provided documentation</span></li> </ul> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:14.0pt"><strong><span style="color:black">MINIMUM REQUIREMENTS: </span></strong></span></p> <ul> <li style="font-size:14.0pt;font-family:tahoma, arial, helvetica, sans-serif"><span style="font-size:14.0pt;font-family:tahoma, arial, helvetica, sans-serif;color:black">Currently employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist II.</span></li> <li style="font-size:14.0pt;font-family:tahoma, arial, helvetica, sans-serif"><span style="font-size:14.0pt;font-family:tahoma, arial, helvetica, sans-serif;color:black">Did not accept a lateral transfer within the last 12 months (excluding hardship lateral transfers).</span></li> </ul> <p style="background-color:white;margin:0.0in;font-size:12.0pt;font-family:Georgia, serif;color:black"><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:14.0pt"><strong><span style="color:black">SPECIAL NOTES:</span></strong></span></p> <ul> <li style="background-color:white;font-size:14.0pt;font-family:tahoma, arial, helvetica, sans-serif;color:black"><span style="font-size:14.0pt;font-family:tahoma, arial, helvetica, sans-serif;color:black">Full-time (40 hours per week) position; standard workday of 8am – 5pm, Monday through Friday.  </span></li> <li style="background-color:white;font-size:14.0pt;font-family:tahoma, arial, helvetica, sans-serif;color:black"><span style="font-size:14.0pt;font-family:tahoma, arial, helvetica, sans-serif;color:black">This role may be eligible for part-time telework after you complete required training and reach an acceptable level of proficiency (some days working remotely, all other working days will be at the Largo Service Center, in Pinellas County, FL).</span></li> </ul> <p style="background-color:white;margin:0.0in;font-size:12.0pt;font-family:Georgia, serif;color:black"><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:14.0pt"><strong><span style="color:black">SALARY:</span></strong><span style="color:black"> $38,760.36 - $45,004.08 / annually</span></span></p> <p style="background-color:white;margin:0.0in;font-size:12.0pt;font-family:Georgia, serif;color:black"><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:14.0pt"><strong><span style="color:black">BENEFITS: </span></strong><span style="color:black">Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.</span></span></p> <p style="margin:0.0in;font-size:12.0pt;font-family:Georgia, serif;color:black"><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:14.0pt"><strong><u><span style="color:black">ADDITIONAL INFORMATION YOU NEED TO KNOW</span></u></strong></span></p> <p style="margin:0.0in;font-size:12.0pt;font-family:Georgia, serif;color:black"><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:14.0pt"><strong><span style="color:black">CONTACT INFORMATION</span></strong><strong><span style="color:black">: </span></strong><span style="color:black">Karen McDonald, (727) 223-7159, </span><a href="mailto:[email protected]">[email protected]</a><span style="color:black">. </span></span></p> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:14.0pt"><strong><span style="color:black">SCREENING DISCLAIMER:</span></strong><strong><span style="color:black"> </span></strong><span style="color:black">Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.</span></span></p> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:14.0pt"><strong><span style="color:black">ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER:</span></strong><span style="color:black"> In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.</span></span></p> <p style="margin:0.0in 2.9pt 0.0in 0.0in;font-size:12.0pt;font-family:Georgia, serif;color:black"><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:14.0pt"><strong><span style="color:black">CANDIDATE POOL: </span></strong><span style="color:black">Future vacancies may be filled from this advertisement for a period of up to six months.  </span>(Additional positions filled from this ad may or may not be eligible for a Competitive Area Differential (CAD) pay additive.)  </span></p> <p style="margin:0.0in;font-size:12.0pt;font-family:Georgia, serif;color:black"><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:14.0pt"><strong><span style="color:black">CRIMINAL</span></strong><strong><span style="color:black"> </span></strong><strong><span style="color:black">BACKGROUND</span></strong><strong><span style="color:black"> </span></strong><strong><span style="color:black">CHECKS:</span></strong><strong><span style="color:black"> </span></strong><span style="color:black">You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.</span><span style="color:black"> </span></span></p> <p style="margin:0.0in 2.9pt 0.0in 0.0in;font-size:12.0pt;font-family:Georgia, serif;color:black"><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:14.0pt"><strong><span style="color:black">REMINDER: </span></strong><span style="color:black">Male</span><span style="color:black"> </span><span style="color:black">candidates</span><span style="color:black"> </span><span style="color:black">born</span><span style="color:black"> </span><span style="color:black">on or after October 1, 1962, will not be eligible for hire<strong><em> </em></strong>or promotion<strong><em> </em></strong>unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at </span><a href="http://www.sss.gov">http://www.sss.gov</a><span style="color:black">.</span></span></p><p>Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.</p> <p>The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.</p> <p><strong>VETERANS’ PREFERENCE.  </strong>Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking <a href="http://www.dms.myflorida.com/content/download/97612/566545">here</a>.  All documentation is due by the close of the vacancy announcement. </p>