Welcome New Residents!

Welcome New Residents! Application Process One business day notice required! 1. Complete an APPLICATION and collect your required documents. - Renting? - Signed lease or welcome letter - Purchasing? - Proof of ownership (closing disclosure, warranty deed, etc.) 2. Submit the application, required documents, and photo ID to the Customer Service Department at [email protected] 3. Pay account setup fee and deposit (see below). Fees Account Setup Fee A $30.00 account setup fee is required for all new accounts. This can be reduced to $5.00 if you sign up for both paperless billing and automatic bank draft payments. Provide your email address and a voided check or ACH authorization form when setting up your account to get this fee reduction. Existing customers can also benefit by signing up for paperless billing and automatic bank draft payments. Existing customers who sign up for both will receive a $25.00 account credit. Deposits for Residential Applicants Most residential customers may elect to have a credit check performed. If it passes, the deposit may be waived. Otherwise, contact Customer Service to find out actual deposit amounts. Residential Deposit Amounts The residential utility deposit required varies by location. Residential deposit amounts are 2 times the average monthly bill with minimums listed below: - Electric: $240 - Water: $40 - Sewer: $75 - Irrigation/Reclaimed Water: $60 - Sanitation: $40 Residential Deposit Refunds Residential deposits may be refunded by request if, after two years, there are no more than 2 late payments made. If services are terminated prior to refund of the deposit, the deposit will be credited to the final account balance and any remainder will be issued to the customer in the form of a check. Deposits for Commercial Applicants All commercial customers are required to pay a deposit. A renewable security bond will be accepted in lieu of payment for required deposits over $1000.00 Commercial Deposit Amounts The commercial utility deposit required varies by location. Commercial deposit amounts are 2 times the average monthly bill with minimums listed below: - Electric: $240 (Commercial Demand Deposit: $1,500) - Water: $40 (Commercial Demand Deposit: $40) - Sewer: $75 (Commercial Demand Deposit: $75) - Irrigation/Reclaimed Water: $60 (Commercial Demand Deposit: $60) - Sanitation: 2 x average monthly (Commercial Demand Deposit: 2 x average monthly) Commercial Deposit Refunds Commercial deposits must remain on the account for as long as it is open. When services are terminated, the deposit will be credited to the final account balance and any remainder will be issued to the customer in the form of a check. Contact Information Email: [email protected] Office: 352-735-7105 Fax: 352-735-2892 Physical Location: 510 N. Baker Street, Mount Dora, FL 32757 Office Hours of Operation: 8:00am to 5:00pm - Monday through Friday (excluding Holidays)