Medicaid System Errors Affect Access for Disabled Individuals Amid Policy Changes

Why it matters locally: North Carolina's Medicaid program, overseen by the North Carolina Department of Health and Human Services (NCDHHS), could face similar system challenges as it navigates complex federal policy updates and existing operational intricacies. Errors in these systems could directly impact the state's significant disabled population reliant on Medicaid for healthcare.

Complex computer systems, which govern access to Medicaid benefits, have generated errors, impacting individuals seeking coverage. States are now modifying these systems to adhere to new federal tax and domestic policy legislation, potentially increasing the burden on these processes. Marie Noon, a resident of Brighton, Michigan, experienced a denial of her Medicaid coverage in 2025 despite her eligibility. A state benefits system error caused the denial. Noon, a former bank manager with technology experience, dedicated months to contesting the decision before the state corrected the mistake. She considered abandoning her efforts multiple times during the process. Deloitte developed and operates some of these systems. Observers have noted a history of errors in their operation.