The UPS Store Boosts Customer Service Commitment

The UPS Store is reinforcing its commitment to delivering "world-class customer service" to customers nationwide.

Customers with issues regarding packages shipped from a UPS Store location can file a claim through the company's Customer Claims Portal for lost or damaged items. To expedite this process, customers should have their tracking number, receipts or proof of value, damaged items with all packing materials, and photos of any damage ready.

The UPS Store Customer Service Headquarters assists with franchise network inquiries. They are available Monday through Friday from 7 a.m. to 5 p.m. Pacific Time, and Saturdays and Sundays from 7 a.m. to 4 p.m. Pacific Time. Customers can reach them at (800) 789-4623.

For support related to UPS® services, not the franchise network, customers should contact UPS directly.

Customers can share positive experiences through The UPS Store Something Extra™ recognition program, which nominates franchisees and associates for exceptional service.

Store hours and pricing vary by location, as each UPS Store is independently owned and operated by a franchisee. Customers should use the store locator on the UPS Store website to find specific hours and pricing for their local store by contacting it directly.

The UPS Store also offers a Pack & Ship Guarantee and professional printing services. Residents can sign up for the company's email program to receive offers and news, including a 15% discount on their next online print purchase.

Employment opportunities at UPS® and The UPS Store Headquarters are available at upsjobs.com. Local retail positions require direct contact with individual franchisees.