Praise, Commend or Thank a Newark Police OfficerThe City recognizes that citizens frequently have positive interaction with its Police Officers.At the Newark Police Department, the police hold themsel

Praise, Commend or Thank a Newark Police OfficerThe City recognizes that citizens frequently have positive interaction with its Police Officers.At the Newark Police Department, the police hold themselves to high standards of moral, ethical, and professional conduct. Your comments help guarantee that they consistently meet those standards.Any citizen who has a compliment for police service in the city may contact the Department to ensure the officer or officers concerned are notified of your appreciationReporting Concerns & ComplaintsThe City recognizes that occasionally citizens may have questions or concerns regarding police service provided.Any citizen having a question or complaint about police service in the city may contact the Department to bring those concerns to its attention.Following the instructions below will ensure that your concerns are handled promptly and professionally.Questions & InquiriesIf you wish to inquire about laws, policy, and procedure, or the handling of a particular police matter, please stop by the Police Department or call the Professional Standards Officer.After business hours, if you have a question that requires immediate attention, call (302) 366-7111. A communications officer will take your question or inquiry and refer you to the proper officer or supervisor.If the appropriate person is not immediately available, the communications officer will take your phone number and your call will be returned at the first available opportunity. Due to the nature of police work, calls sometimes cannot be returned immediately, so your patience and understanding will be appreciated.Complaints or AccusationsIt is the policy of the Newark Police Department to accept and investigate all complaints or allegations of misconduct by any employee.  You may make a complaint in person and complete a Citizen's Complaint Report documenting the incident. If you are unable to come to the Police Department, complaints may be filed directly with the Professional Standards Office. The Professional Standards Officer can be contacted at 302-366-7110 ext. 3446 or email [email protected]  Upon review, a determination is made as to whether the complaint should be investigated by the Professional Standards Officer or the employee's supervisor.  Generally, the complainant will be notified within 60 days of the investigation's disposition or conclusion. Once the investigation is complete, one of five possible findings is made. Improper Conduct: The allegation of misconduct is true, and the employee's action was inconsistent with Department policy.Proper Conduct: The allegation is true, but the officer's action was consistent with Department policy.Policy Failure: The allegation is true, but the officer's action was consistent with Department policy; however, the policy was unclear or inappropriate.Unsubstantiated: There is insufficient evidence to determine conclusively whether the allegation was true or untrue.Unfounded Complaint: The allegation is either demonstrably untrue or there is no credible evidence to support it. Details of the investigation and related disciplinary action will not be provided to the complainant. Under Delaware Law, Title 11 Chapter 92, Police Officers’ Due Process, Accountability, and Transparency, internal affairs investigations are confidential and may not be released to the public. Per statute, authorized disclosures will occur within 30 days following the completion of the internal affairs process.For additional information related to disclosures, please visit this link for more details: https://cjc.delaware.gov/required-law-enforcement-disclosures/