Water Company Complaints Rise Amid Affordability Concerns

Why it matters locally: Rising water costs and customer complaints are a significant concern across Pennsylvania, impacting households and potentially leading to increased engagement with the Pennsylvania Public Utility Commission (PUC), which regulates utility services in the state.

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Complaints lodged against water companies with a consumer watchdog have increased. Many of these grievances relate to the affordability of services, as customers reported higher bills. Customers have increasingly contacted the watchdog to express dissatisfaction with their water utility providers. A significant portion of these contacts highlighted concerns over the cost of water services.