FedEx Billing Solutions | FedEx

FedEx Billing Solutions | FedEx Discover FedEx billing solutions. Manage, pay, and get help with your invoices. Find billing tools and guidance: - Log in to FedEx Billing Online - Explore billing solutions - Billing resources and guides - FAQs An important change for LTL freight customers: FedEx Freight became an independent less-than-truckload (LTL) company on June 1st. If you're looking for LTL billing, visit the new FedEx Freight page. If you're an air freight or parcel customer, you can keep using this page for billing. Log in to FedEx Billing Online (FBO): Need to manage your FedEx invoices? Log in to one of our two FBO portals. Access convenient billing resources for the shipping you do. You can register on the login page if you haven't already. Parcel and air freight billing options include logging in or paying without logging in using an invoice number with no login required. Explore FedEx billing solutions: With online and offline billing options, you can pay in a way that works for you. Plus, you can find tools that improve your billing experience and get support if you need it. Use FBO for parcel and air freight: Streamline invoice-related tasks for parcel and air freight with the FBO tool. You can make one-time payments or set up autopay. Eliminate excess paperwork with digital invoices. Create custom reports and set account preferences to match your needs. Electronic Data Interchange (EDI): EDI can improve the efficiency of invoice processing by exchanging electronic data for invoicing, shipping, tracking, and more. When integrated with your accounts payable software, EDI can reduce check-processing costs, keying errors, and paper use. Paper invoicing: If you'd rather receive paper invoices and mail in your payments, paper invoicing might be right for you. Check with your FedEx account rep or customer support to see if you qualify. Billing adjustments: If you believe you've experienced a service failure, you can request a refund or adjustment to your invoice by filling out a billing adjustment form. Billing resources and guides include: Billing online user guides, Electronic payment information (U.S. only), EDI implementation guides, and Understanding your parcel or air freight invoice. Understanding your invoice: See account activity for the given billing period including previous balance, payments received, adjustments, other invoices on the account, and current charges. Find information about helpful updates, tools, and promotions. View the total outstanding balance across multiple invoices on the account. See a breakdown of FedEx standard and expedited shipping services. Find a summary of any other relevant invoices associated with your account. Get an overview of FBO capabilities. Specialized billing and shipping support: Find help for specific needs such as ACH or EFT payment setup or stamp orders. Fill out an FBO support form to get non-technical assistance for your account. FBO FAQs - General: What is FBO? FBO is an easy-to-use online tool that helps you manage invoice-related tasks. You can pay invoices, download documents, create customized reports, and more. How do I access FBO for parcel and air freight? Log in to your parcel and air freight FBO account. If you haven't used FBO before, register by entering your fedex.com user ID and password. Then verify your account information. If you're new to fedex.com, you can create a user ID. The first user to register an account for FBO will be the account administrator. How do I manage FBO for parcel and air freight? After logging in, manage your account from the menu options on the left side of your dashboard. You can find your account summary, view invoices, manage payments, complete admin tasks like adding an account or managing users, access reporting, and get help. Can I find an account overview or summary of my invoices and bills? Yes, you can access a parcel and air freight account summary or an LTL freight summary for a complete and customizable overview of recent activity in your account. Electronic Data Interchange (EDI): How does EDI work? Electronic Data Interchange (EDI) is the electronic exchange of data using a standardized format. FedEx offers several EDI formats to customers who want to integrate FedEx invoice data for parcel and freight services into their accounts payable procedures. What required information does FedEx need? Before new EDI invoicing can be set up, you'll need to provide a dedicated resource for implementation, a complete list of account numbers to add to EDI with associated locations, and proper documentation to protect confidentiality when a Freight Bill, Audit, and Pay Provider is used. Does FedEx have recommendations for customers working with a Freight Bill, Audit, and Pay Provider? FedEx recommends customers require proof of cybersecurity insurance with a minimal annual coverage of $10 million by an A-rated provider, demonstrate the three basic EDI processing capabilities (electronic invoicing, electronic invoice adjustment submission, and electronic payment remittance), and demonstrate the ability to identify and electronically process all types of revenue transportation files. Browser compatibility: Updated supported web browsers include Microsoft Edge 41+, Google Chrome 41+, Mozilla Firefox 38+, and Apple Safari 7++. Internet Explorer is no longer supported.