New Water Bill Format Arrives September 13: What Florida Residents Need to Know

Residents will soon receive a redesigned water bill aimed at improving clarity and helping manage water usage. The new format, which began arriving in mailboxes yesterday, September 13, 2026, features a more user-friendly layout and detailed information.

The updated bill includes a new 'Account Summary' section, providing a quick overview of charges at a glance. It also prominently displays detailed usage information, including consumption graphs, to help residents understand their water consumption patterns. Information on how to read your meter and tips for water conservation are also included.

The redesign clearly outlines various payment methods, including online options and direct debit. Contact information for customer service and billing inquiries is readily available on the new bill. This change aims to improve transparency and provide residents with better tools to manage their water usage effectively.

The new bill format is a direct effort to address resident feedback regarding bill complexity. By making the information more accessible and understandable, the utility hopes to empower customers to make informed decisions about their water consumption and payment options.

Residents can expect to see the new bill format in their next billing cycle. For any questions regarding the new bill or their account, residents should use the customer service contact information provided on the bill.