Recruitment

Are you Ready to Answer the Call?

Are you Ready to Answer the Call? The Berks County Department of Emergency Services is recruiting for the position of Telecommunicator - Call-Taker. A Telecommunicator - Call-Taker receives 911 and 10-digit calls from the public and accurately assigns their request(s) for police, fire, emergency medical, or other allied public safety resources to the appropriate dispatcher or agency. Additionally, the call-taker completes administrative work related to the job functions. This is an exciting career with competitive pay and excellent benefits including medical, dental, vision, and a fixed benefit pension. After a few months of training, Telecommunicators are assigned to a platoon where they will work 12-hour shifts with a close-knit team of professionals. Employees have 7 days off in 14 (compare to 4 off in a traditional 8-hour job), including every other weekend off. Telecommunicators require no prior experience (although any emergency services experience is a great benefit). However, candidates must be mature, team-oriented, extremely responsible with an outstanding work ethic, and able to work in a fast-paced and high-stress environment. If you are mature and serious about your work ethic, want to do something that will challenge you regardless of your background, and want to work in a role that literally helps people every single day, we would like to entertain your candidacy. Click here to view details about the position and to apply. Watch our short informational video below.