HAHarvey Walden
6 days agoDisaster relief
Disaster relief and emergency assistance offered by Truist
Emergency relief and disaster recovery
We’re here to help.
How can we help you?
Whether you’ve experienced property damage from a disaster, facing disruptions to your accounts, or need assistance with emergency loans, we’re here to help guide you through these difficult times.
Get in touch
Our team is standing by for support. Talk to someone Monday through Friday, 8 am to 8 pm ET, Saturday, 8 am to 5 pm ET.
Phone support
844-4TRUIST (844-487-8478), outside the U.S.: +1-910-914-8250
Your security matters to us. If you suspect fraud, call us 24/7 at 844-4TRUIST (844-487-8478), select option 1, then option 4. Outside the U.S.: +1-910-914-8250
Truist Mortgage Servicing 800-634-7928
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We’re here to help you recover.
Helping clients and communities through this time is our priority.
Post-disaster scams
Unfortunately, some scammers use disasters as opportunities to take advantage of people. Remember: Truist won’t email, text, or call to ask you to provide, update, or verify your personal or account information, such as passwords, Social Security numbers, personal identification numbers (PINs), or credit or debit card numbers.
We also won’t use scare tactics, threats, or high-pressure language to get you to act quickly—but scammers will. If you think your Truist account has been compromised, report it to us immediately using the button below. To report wire/ACH fraud, call your Treasury Solutions Client Support team at 800-774-8179. To report check fraud, call 844-4TRUIST (844-487-8478).
Report fraud
Payment relief can be available when you need it.
If a natural disaster leaves you struggling to meet your mortgage agreement, you may be able to suspend your payments with a forbearance. This way, you won’t be charged penalties or late fees, and your account won’t be reported as delinquent to credit agencies during your forbearance.
Learn more about natural disaster assistance.
How to prepare
Have a plan - Knowing what to do when disaster strikes helps. Prepare a disaster supply kit with essentials like food, water, medication, and first aid supplies to last you at least 72 hours.
Get your finances in order - Assembling your own emergency financial first aid kit helps you prepare.
Update your contact info - Make sure we can reach you in an emergency. Sign in to online banking to double check your information. Or call 844-4TRUIST (844-487-8478) and we’ll check for you over the phone.
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Other ways to contact us
In person
Visit your local branch for immediate help or financial guidance.
Find a location
for immediate help or financial guidance.
Schedule an appointment for immediate help or financial guidance.
Small Business Resources
Your business is important to us. In a disaster or emergency, contact our Truist Contact Center Business Care at 877-806-8766, available 24/7 for support.
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Frequently Asked Questions
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Who do I contact in case of an emergency?
Truist Care Center, 844-4TRUIST (844-487-8478), Mon – Fri, 8 am – 8 pm ET, Sat, 8 am – 5 pm ET
Truist Mortgage Servicing at 800-634-7928
Wealth clients: Wealth Solutions Center, 800-388-3085, Mon – Fri, 8 am – 8 pm ET, Sat, 8 am – 5 pm ET
Business and commercial clients: Truist Contact Center Business Care, 877-806-8766, 24/7
What additional resources can I use for disaster relief and recovery?
The FEMA Disaster Assistance Improvement Program provides disaster survivors with information, support, services, and a means to access and apply for disaster assistance. They can be reached at 800-621-3362. For Teletype service, call 800-462-7585.
The American Red Cross meets the immediate disaster-related needs of individuals, families, and communities. Call 800-733-2767 for information.
The IRS Disaster Assistance and Emergency Relief for Individuals and Businesses offer special tax law provisions that may help taxpayers and businesses recover financially from the impact of natural disasters.
Who do I contact if my home or business has been destroyed?
Consumer lending and credit card support: 844-4TRUIST (844-487-8478)
Truist Mortgage Servicing at 800-634-7928
All other needs: 844-4TRUIST (844-487-8478)Outside the U.S.: +1-910-914-8250
We accept calls made using Telecommunications Relay Service (TRS). Dial 7-1-1 to initiate a call.
How should I prepare myself and my family for a natural disaster?
Create an emergency plan – Develop a family evacuation plan, including meeting points, transportation routes, and communication methods.
Get financially ready – Build an emergency saving fund (3-6 months of expenses), review insurance coverage (home, auto, flood, earthquake), and protect important documents in a secure accessible way.
Build an emergency kit – Prepare a disaster supply kit with essentials like food, water, medication, and first aid supplies to last you at least 72 hours.
Prepare for recovery – Familiarize yourself with disaster relief programs (FEMA, Red Cross), document potential damages, and set aside funds for recovery needs.
