Democrats Develop 'Project 2029' Addressing Consumer Grievances

Why it matters locally: The proposed federal initiatives to combat robocalls, long customer service wait times, and hidden fees could directly benefit Kentucky consumers by improving their daily interactions with businesses and services.

Washington D.C. — Democrats are developing a framework for governance, labeled 'Project 2029,' that includes a specific proposal to address common consumer frustrations. This detailed plan outlines strategies to tackle issues collectively referred to as the "annoyance economy." Among the targets of this initiative are several pervasive problems affecting individuals daily. The proposal addresses the prevalence of unsolicited automated calls, frequently termed robocalls. It also seeks to mitigate the experience of prolonged waiting periods when attempting to access customer service. In addition, the plan takes aim at fees that consumers may encounter without prior clear disclosure.