Fort Myers Utility Customers Face New Fees, Higher Deposits

Fort Myers utility customers who fall behind on their bills will face stricter penalties and higher deposit requirements under an updated city fee structure. Accounts with an unpaid balance face service termination 14 days after the due date.

Customers whose service is disconnected must pay the total outstanding bill, a $70 delinquent service charge, and an increased deposit to have utilities reinstated. The city also outlined specific service charges for various issues, ranging from $20 for a backflow testing compliance notice to $425 for a broken or removed meter. A broken curb-stop will incur a $144 fee, and a broken meter lock will cost $67.

A returned check will trigger a fee that varies based on the check's amount. Other charges include $90 for after-hours service, $36 for a second service technician trip, and $155 for tampering with utility equipment. Customers requiring special pickups for oversized debris, such as junk or appliances, will be charged $26.50 per cubic yard.

Utility bills can be paid online through the city's website or by phone at 888-288-5613, which accepts Visa, MasterCard, American Express, Discover, and electronic checks. Payments can also be mailed to P.O. Box 30185, Tampa, FL 33630-3185. The updated fee schedule aims to cover costs associated with managing delinquent accounts and specialized service calls.