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Henderson Utility Billing and Meter Services Information

HA
Harvey WaldenCommunity Member
5 days ago

Accounting - Utility BillingThe Accounting Division of the City’s Finance Department manages the monthly billing for Henderson Municipal Power and Light, Henderson Water Utilities, and the Munic

Accounting - Utility BillingThe Accounting Division of the City’s Finance Department manages the monthly billing for Henderson Municipal Power and Light, Henderson Water Utilities, and the Municipal Gas Department. It also bills solid waste and commercial demolition and debris accounts (sanitation).The office currently employs 7 employees, including a three-member office staff that handles the actual billing process. Three employees work outside the building, performing on-site duties such as turning meters on and off, handling customer concerns, and reading meters. The meter readers read an average of 410 meters per day with a read accuracy of 99.6%.Electronic Meter ReadingMany gas and electric meters are equipped with ERTs, devices that emit radio signals to automatically transmit the meter reading to the reader’s handheld unit, without exposing our readers to dangers such as unfriendly pets and other hazards. Some water meters are equipped with devices attached to their lids, which allow readings to be transmitted to the handheld unit when touched with a wand. (Sounds magical, but a real time saver for us.)RememberGas, electric, and water meters are the property of the City of Henderson, and only authorized city personnel are allowed to turn these meters on and off. Not only could this be potentially hazardous to you, but tampering charges and any damage to the meters may be applied to your account.

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