AI in Public Transportation: Practical Applications, Opportunities, and Risks

AI in Public Transportation: Practical Applications, Opportunities, and Risks Artificial Intelligence is rapidly transforming how transit agencies plan, operate, and deliver service. This webinar provides a clear, practical overview of what AI is--and what it is not--while exploring how agencies can responsibly integrate AI tools into customer service, planning, operations, mobility management, and administrative functions. Whether your agency is just beginning to explore AI or already experimenting with new tools, this webinar will help you understand opportunities, identify potential risks, and plan for thoughtful, effective implementation. An AI Prompt Sheet for Transit Professionals will be provided. Learning Objectives: Understand the fundamentals of artificial intelligence and separate common misconceptions from practical applications. Evaluate opportunities and potential risks of using AI across transit operations, planning, customer service, mobility management, and administrative functions. Apply practical strategies and AI prompts to support responsible, effective implementation within your agency. Speakers: Kristen Joyner, Easterseals Project Action Consultant Audience: Designed for transit agency executives, managers, planners, operations staff, mobility managers, communications professionals, customer service teams, and administrative staff.