<p>Requisition No: 883922 </p> <p>Agency: Children and Families</p> <p>Working Title: INTERVIEWING CLERK OPS - 60933354</p> <p> Pay Plan: Temp</p> <p>Position Number: 60933354 </p> <p>Salary:  $16.71 per hour </p> <p>Posting Closing Date: 09/22/2026 </p> <p><strong>Total Compensation Estimator </strong><u><strong><a title="Total Compensation Estimator" href="https://compcalculator.myflorida.com/" target="_blank" rel="noopener">Tool</a></strong></u></p><p style="margin:0.0in;font-family:Verdana;font-size:12.0pt">Are you an organized, service-minded professional who speaks, reads, and writes in both Spanish and English? Are you ready to use your communication and computer skills to help individuals and families access essential services?</p> <p style="margin:0.0in;font-family:Verdana;font-size:12.0pt">The Florida Department of Children and Families is seeking a full-time <span style="font-weight:bold">Interviewing Clerk OPS</span> to join the Economic Self Sufficiency Program Customer Service Centers in Miami-Dade County.</p> <p style="margin:0.0in;font-family:Verdana;font-size:16.0pt"> </p> <p style="margin:0.0in;font-family:Verdana;font-size:16.0pt"><span style="font-weight:bold">Why This Role Matters</span></p> <p style="margin:0.0in;font-family:Verdana;font-size:12.0pt">Interviewing Clerks are often among the first people customers speak with when seeking public assistance. In this role, you will help gather important information, explain eligibility requirements, identify service needs, and provide respectful assistance to customers by telephone and in Service Center lobbies.</p> <p style="margin:0.0in;font-family:Verdana;font-size:12.0pt">This is an opportunity to strengthen your customer service, interviewing, clerical, and computer skills while supporting the Department’s mission of serving Florida’s individuals and families.</p> <p style="margin:0.0in;font-family:Verdana;font-size:16.0pt"> </p> <p style="margin:0.0in;font-family:Verdana;font-size:16.0pt"><span style="font-weight:bold">Who Should Apply?</span></p> <p style="margin:0.0in;font-family:Verdana;font-size:12.0pt">This opportunity may be a great fit for someone who:</p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0;margin-bottom:0.0;vertical-align:middle"><span style="font-family:Verdana;font-size:12.0pt">Speaks, reads, and writes in both Spanish and English</span></li> <li style="margin-top:0.0;margin-bottom:0.0;vertical-align:middle"><span style="font-family:Verdana;font-size:12.0pt">Communicates clearly and professionally</span></li> <li style="margin-top:0.0;margin-bottom:0.0;vertical-align:middle"><span style="font-family:Verdana;font-size:12.0pt">Enjoys helping people and working with the public</span></li> <li style="margin-top:0.0;margin-bottom:0.0;vertical-align:middle"><span style="font-family:Verdana;font-size:12.0pt">Has strong computer, data-entry, and typing skills</span></li> <li style="margin-top:0.0;margin-bottom:0.0;vertical-align:middle"><span style="font-family:Verdana;font-size:12.0pt">Pays close attention to detail and accuracy</span></li> <li style="margin-top:0.0;margin-bottom:0.0;vertical-align:middle"><span style="font-family:Verdana;font-size:12.0pt">Can organize information and manage required records</span></li> <li style="margin-top:0.0;margin-bottom:0.0;vertical-align:middle"><span style="font-family:Verdana;font-size:12.0pt">Remains courteous, tactful, and effective in a customer-service environment</span></li> </ul> <p style="margin:0.0in;font-family:Verdana;font-size:16.0pt"> </p> <p style="margin:0.0in;font-family:Verdana;font-size:16.0pt"><span style="font-weight:bold">Key Responsibilities</span></p> <p style="margin:0.0in;font-family:Verdana;font-size:12.0pt">The selected candidate will:</p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0;margin-bottom:0.0;vertical-align:middle"><span style="font-family:Verdana;font-size:12.0pt">Interview applicants by telephone and in person to determine their service and public assistance needs</span></li> <li style="margin-top:0.0;margin-bottom:0.0;vertical-align:middle"><span style="font-family:Verdana;font-size:12.0pt">Assist customers in Service Center lobbies</span></li> <li style="margin-top:0.0;margin-bottom:0.0;vertical-align:middle"><span style="font-family:Verdana;font-size:12.0pt">Explain public assistance eligibility requirements to applicants and recipients</span></li> <li style="margin-top:0.0;margin-bottom:0.0;vertical-align:middle"><span style="font-family:Verdana;font-size:12.0pt">Determine eligibility for expedited food stamp services</span></li> <li style="margin-top:0.0;margin-bottom:0.0;vertical-align:middle"><span style="font-family:Verdana;font-size:12.0pt">Enter client information accurately into a database</span></li> <li style="margin-top:0.0;margin-bottom:0.0;vertical-align:middle"><span style="font-family:Verdana;font-size:12.0pt">Maintain necessary files, records, and documentation</span></li> <li style="margin-top:0.0;margin-bottom:0.0;vertical-align:middle"><span style="font-family:Verdana;font-size:12.0pt">Answer telephone calls and obtain or verify eligibility information</span></li> <li style="margin-top:0.0;margin-bottom:0.0;vertical-align:middle"><span style="font-family:Verdana;font-size:12.0pt">Use computers, photocopiers, scanners, and other office equipment</span></li> <li style="margin-top:0.0;margin-bottom:0.0;vertical-align:middle"><span style="font-family:Verdana;font-size:12.0pt">Complete general clerical and administrative duties</span></li> <li style="margin-top:0.0;margin-bottom:0.0;vertical-align:middle"><span style="font-family:Verdana;font-size:12.0pt">Review information for accuracy and completeness</span></li> <li style="margin-top:0.0;margin-bottom:0.0;vertical-align:middle"><span style="font-family:Verdana;font-size:12.0pt">Plan and organize work to meet eligibility and timeliness requirements</span></li> <li style="margin-top:0.0;margin-bottom:0.0;vertical-align:middle"><span style="font-family:Verdana;font-size:12.0pt">Detect and evaluate potential fraudulent situations</span></li> <li style="margin-top:0.0;margin-bottom:0.0;vertical-align:middle"><span style="font-family:Verdana;font-size:12.0pt">Analyze and interpret written, numerical, and verbal information</span></li> </ul> <p style="margin:0.0in;font-family:Verdana;font-size:16.0pt"> </p> <p style="margin:0.0in;font-family:Verdana;font-size:16.0pt"><span style="font-weight:bold">Minimum Requirements</span></p> <p style="margin:0.0in;font-family:Verdana;font-size:12.0pt">Applicants must meet both of the following requirements:</p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0;margin-bottom:0.0;vertical-align:middle"><span style="font-family:Verdana;font-size:12.0pt">A high school diploma or its equivalent and two years of clerical or public contact experience. </span></li> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="circle"> <li style="margin-top:0.0;margin-bottom:0.0;vertical-align:middle"><span style="font-family:Verdana;font-size:12.0pt">College education from an accredited institution or vocational/technical training may substitute at the rate of 30 semester hours, 45 quarter hours, or 720 classroom hours for each year of the required experience.</span></li> </ul> <li style="margin-top:0.0;margin-bottom:0.0;vertical-align:middle"><span style="font-family:Verdana;font-size:12.0pt">Bilingual and able to speak, read, and write in the Spanish and English languages.</span></li> </ul> <p style="margin:0.0in;font-family:Verdana;font-size:16.0pt"> </p> <p style="margin:0.0in;font-family:Verdana;font-size:16.0pt"><span style="font-weight:bold">Important Position Details</span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0;margin-bottom:0.0;vertical-align:middle"><span style="font-weight:bold;font-family:Verdana;font-size:12.0pt">Agency:</span><span style="font-family:Verdana;font-size:12.0pt"> Florida Department of Children and Families</span></li> <li style="margin-top:0.0;margin-bottom:0.0;vertical-align:middle"><span style="font-weight:bold;font-family:Verdana;font-size:12.0pt">Working title:</span><span style="font-family:Verdana;font-size:12.0pt"> Interviewing Clerk OPS</span></li> <li style="margin-top:0.0;margin-bottom:0.0;vertical-align:middle"><span style="font-weight:bold;font-family:Verdana;font-size:12.0pt">Program:</span><span style="font-family:Verdana;font-size:12.0pt"> Economic Self Sufficiency</span></li> <li style="margin-top:0.0;margin-bottom:0.0;vertical-align:middle"><span style="font-weight:bold;font-family:Verdana;font-size:12.0pt">Location:</span><span style="font-family:Verdana;font-size:12.0pt"> Miami, Miami-Dade County</span></li> <li style="margin-top:0.0;margin-bottom:0.0;vertical-align:middle"><span style="font-weight:bold;font-family:Verdana;font-size:12.0pt">Pay plan:</span><span style="font-family:Verdana;font-size:12.0pt"> Temporary</span></li> <li style="margin-top:0.0;margin-bottom:0.0;vertical-align:middle"><span style="font-weight:bold;font-family:Verdana;font-size:12.0pt">Schedule:</span><span style="font-family:Verdana;font-size:12.0pt"> Full-time hours</span></li> <li style="margin-top:0.0;margin-bottom:0.0;vertical-align:middle"><span style="font-weight:bold;font-family:Verdana;font-size:12.0pt">Salary:</span><span style="font-family:Verdana;font-size:12.0pt"> $16.71 per hour</span></li> <li style="margin-top:0.0;margin-bottom:0.0;vertical-align:middle"><span style="font-weight:bold;font-family:Verdana;font-size:12.0pt">Position number:</span><span style="font-family:Verdana;font-size:12.0pt"> 60933354</span></li> <li style="margin-top:0.0;margin-bottom:0.0;vertical-align:middle"><span style="font-weight:bold;font-family:Verdana;font-size:12.0pt">Requisition number:</span><span style="font-family:Verdana;font-size:12.0pt"> 883922</span></li> <li style="margin-top:0.0;margin-bottom:0.0;vertical-align:middle"><span style="font-weight:bold;font-family:Verdana;font-size:12.0pt">Posting closing date:</span><span style="font-family:Verdana;font-size:12.0pt"> September 22, 2026</span></li> </ul> <p style="margin:0.0in;font-family:Verdana;font-size:12.0pt">Applicants may review the <a href="https://compcalculator.myflorida.com/">Total Compensation Estimator</a> for additional information.</p> <p style="margin:0.0in;font-family:Verdana;font-size:16.0pt"> </p> <p style="margin:0.0in;font-family:Verdana;font-size:16.0pt"><span style="font-weight:bold">Important Notes</span></p> <p style="margin:0.0in;font-family:Verdana;font-size:12.0pt">Applications will be reviewed to determine whether candidates meet the minimum requirements.</p> <p style="margin:0.0in;font-family:Verdana;font-size:12.0pt">Candidates who meet the minimum requirements will be contacted by email and asked to complete an online computer-skill and typing assessment. A proficient score is required to be considered for an interview.</p> <p style="margin:0.0in;font-family:Verdana;font-size:12.0pt">This is an OPS position paid at <span style="font-weight:bold">$16.71 per hour</span> and scheduled for full-time hours.</p> <p style="margin:0.0in;font-family:Verdana;font-size:16.0pt"> </p> <p style="margin:0.0in;font-family:Verdana;font-size:16.0pt"><span style="font-weight:bold">Apply Today!</span></p> <p style="margin:0.0in;font-family:Verdana;font-size:12.0pt">Do not miss this opportunity to use your language, communication, customer-service, and computer skills to make a meaningful difference.</p> <p style="margin:0.0in;font-family:Verdana;font-size:12.0pt">Apply through the official State of Florida job posting by <span style="font-weight:bold">September 22, 2026</span>, and search for <span style="font-weight:bold">Requisition No. 883922</span>.</p><p>Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.</p> <p>The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.</p>