Water Service Application You can apply for utility service at an existing address in person at the Financial Services Department, 50 Bridge Street, or by email or fax. Same-day service is available if the account is set up before noon. Residential (Single & Multi-Family) Residential customers must provide: A completed application (PDF) A $125 deposit for each unit A $30 activation fee A photo ID The $125 deposit may be waived if you meet certain conditions, such as: Having a credit score of 650 or higher Providing a letter of credit from another utility company Commercial Commercial customers must provide: A completed application (PDF) A deposit or surety bond based on two months of average previous usage A $30 activation fee A photo ID Commercial account deposits cannot be waived. First Time Water / Sewer Connection Visit the Development Services page for information about first-time water and sewer connections. Disconnect / Cancel Water Service To disconnect City of St. Augustine water service, call Customer Service at 904-825-1037 or email Customer Service. You will need to: Verify your account information Provide a shut-off date Give a forwarding address Solid Waste Trash and Recycling Pick-up Solid Waste and Recycling services are managed by the Public Works Department. For questions, visit our Public Works Solid Waste and Sanitation pages. Making Payments Online Payments / Citizen Self-Service You can pay your utility bill online through the secure Citizen Self-Service bill-pay portal. Pay By Phone You can pay by phone using the automated system, available in English and Spanish. Call 877-878-2219 Pay In Person Payments can be made at the Financial Services Center, 50 Bridge Street. Lobby Hours Monday through Friday 7:30 a.m. to 4:30 p.m. Drive-Through Hours Monday through Friday 7:30 a.m. to 5:00 p.m. A 24-hour drop box is available next to the drive-through window on the Granada Street side of the building. Accepted payment methods include: Cash Check MasterCard Money order VISA Pay By Mail Mail a check or money order with your utility bill to: Financial Services Center 50 Bridge Street St. Augustine, FL 32084 Automatic Bank Draft You can set up automatic monthly payments from your bank account by completing the Bank Draft Application (PDF). Go Paperless To receive paperless statements register online. Your statements will be sent to your email as PDF files. NOTICE OF CUSTODIAN OF PUBLIC RECORDS: The City of St. Augustine has designated the City Clerk, Darlene Galambos, its Custodian of Public Records pursuant to Chapter 119, Florida Statutes. Anyone wishing to inspect or copy public records consistent with Florida law should contact the Custodian of Public Records at: City of St. Augustine Custodian of Public Records Darlene Galambos, City Clerk 75 King Street, PO Box 210 St. Augustine, FL 32085 Phone: 904-825-1007 Email the City Clerk Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing. If you have a civil rights or Americans with Disabilities Act (ADA) complaint regarding your ability to participate in a City program or activity please contact the City Clerk at: City of St. Augustine Darlene Galambos, City Clerk 75 King Street, PO Box 210 St. Augustine, FL 32085 Phone: 904-825-1007 Email the City Clerk For more information visit our Legal Notices & Disclaimers Page Si usted tiene una queja con respecto a su capacidad para participar en un programa o actividad de la Ciudad en acuerdo con la Ley de Estadounidenses con Discapacidades o sus derechos civiles, por favor llame al Secretario de la Ciudad al 904-825-1007.