St. Cloud Nondiscrimination Policy & Complaint Process

The City of St. Cloud has established a policy and process to address discrimination based on race, color, national origin, and disability, aligning with federal mandates. This policy applies to all city services, including programs and activities receiving federal financial assistance.

The policy is rooted in Title VI of the Civil Rights Act of 1964 and the Americans with Disabilities Act of 1990. Cameron Crandell serves as the City's Title VI and ADA Coordinator, responsible for receiving discrimination complaints related to city services, activities, programs, or benefits.

Complaints must be submitted in writing. Title VI violations must be filed no later than 180 days from the alleged discrimination date. ADA violations have a 60-day deadline from the alleged discrimination date.

Each complaint must include the complainant's name, address, and phone number, along with the location, date, and a description of the issue. The city will process complaints according to applicable law. This process does not cover employment-related complaints against the City of St. Cloud; separate procedures exist for those matters.

Upon receiving a complaint, the Nondiscrimination Coordinator will meet with the complainant within 30 days to discuss the issue and explore potential resolutions. The coordinator will provide a written response within 15 days of the meeting, outlining the city's position and available resolution options. Responses may be provided in accessible formats.

For complaints related to the City's participation in the Florida Department of Transportation (FDOT) Local Agency Program, a copy will be sent to FDOT District 5 for review. If a resolution is not reached, complainants may file a written appeal within 15 days of receiving the City's response. The appeal should be directed to the Human Resources Director, who will attempt to meet with the complainant within 15 days of receiving the appeal and provide a written response within another 15 days.